Personalized Guest Experience Specialist

1 week ago

Geelong, Victoria, Australia beBeeCustomer Part time $55,000 - $70,000

Unlock Exceptional Guest Experiences

We are seeking dedicated and enthusiastic individuals to join our Front Office team as Guest Service Agents. In this role, you will play a vital part in delivering exceptional service and ensuring every guest feels valued and cared for.

As a Guest Service Agent, your daily responsibilities will include:

  • Crafting a warm welcome experience during check-in
  • Providing personalized service throughout the guest's stay
  • Ensuring seamless transitions from check-in to check-out

To succeed in this role, you should possess:

  • Previous hotel experience, preferably in a front office environment
  • A genuine passion for delivering outstanding customer service
  • Superior communication skills and a dynamic personality

Embodying True Hospitality

At Holiday Inn, we embody True Hospitality by living out these core service skills:

  • True Attitude: being caring and building genuine connections with guests
  • True Confidence: having the knowledge and skills to perform your role
  • True Listening: focusing on what your guest is saying and understanding their needs
  • True Responsiveness: providing guests with what they need in a timely and caring manner

What We Offer

We provide a supportive work environment, opportunities for growth, and a chance to make a real difference in people's lives.

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