Assistant Manager

2 days ago

Townsville, Queensland, Australia The Reject Shop Full time $90,000 - $120,000 per year

You've seen the headlines. You've heard the hype. The Reject Shop is now part of global retail leader Dollarama, and we're preparing for a major transformation in 2026.
With store conversions, a refreshed customer experience and plans to grow to 700 stores, we're building strong teams now to lead the change.

Townsville
is part of that journey
, and we're looking for a hands-on
Assistant Manager
help drive it forward.

In this role, you'll support the Store Manager to lead the team, bring energy and purpose to every shift, and help create a store culture that puts people first. You'll be actively involved in day-to-day operations, championing excellence across stock, standards and service, while helping build a team that's ready to deliver great results and embrace what's ahead.

What you'll be doing:

  • Support the Store Manager to lead by example, delivering outstanding customer service and fostering strong team engagement
  • Take a hands-on role in managing store operations, merchandising, and driving performance against sales targets
  • Help create a safe, inclusive, and high-performing store environment where team members feel supported and empowered
  • Coach and develop team members, building capability and a positive, results-driven culture

What you bring:

  • Previous retail leadership experience, ideally in a fast-paced, high-volume environment
  • A proactive, hands-on approach to store operations and team support
  • Strong communication, problem-solving, and organisational skills
  • A collaborative leadership style focused on team development and operational excellence
  • A genuine passion for people, community, and delivering great customer experiences

What we offer:

  • Competitive salary plus annual bonus (up to 10% of your salary)
  • Team Member discount for you and your immediate family
  • Work-life balance with a rotating roster, work only 1 in 3 weekends and flexible work options
  • Paid parental leave for primary and secondary caregivers
  • Employee Assistance Program (EAP) offering free, confidential support for you and your family
  • Instant access to your pay with Humanforce Thrive
  • Be part of a supportive, inclusive and fun culture where your wellbeing matters

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