Service & Warranty Manager

2 days ago

North Lakes, Queensland, Australia Bold Properties Full time $80,000 - $120,000 per year

Bold Living is a leader in the residential home building industry specialising in designing and building new homes across Southeast Queensland.  Our business is built on strong family values and a commitment to excellence, making BOLD a great place to grow your career.  As we continue to expand, we are looking for a passionate and experienced Service & Warranty Manager to join our team.

About the Role:

As the Service & Warranty Manager, you will be responsible for managing the new home warranty process from start to finish, ensuring an exceptional experience for our customers. You will oversee warranty requests, coordinate repairs, manage communications, and work closely with our construction and customer service teams to ensure timely and satisfactory resolutions.

About you:

To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of our business.

  • Minimum of 3 years of experience in a similar Service & Warranty role within the building or construction industry.
  • A trade or construction background, preferably Carpentry or similar experience.
  • Current QBCC Supervisor or Building License.
  • Strong organisational and problem-solving skills, with an eye for detail.
  • Excellent communication and interpersonal abilities.
  • Ability to work collaboratively with various stakeholders to achieve prompt and high-quality service outcomes.
  • Knowledge of residential construction practices and QBCC regulatory standards.
  • Leadership experience – managing trades and contractors.
  • An ability to communicate with clients and various teams to provide information and updates on maintenance works.
  • An ability to prioritise effectively whilst ensuring attention to detail.
  • Willingness to travel to and from jobs as scheduled
  • A positive attitude

Joining the Bold Living Team means:

  • Working with a locally owned and family operated business, fostering a welcome work environment.
  • Using construction software that sets industry standards for user-friendless and ease of scheduling.
  • You'll benefit from established and valued partnerships with suppliers and subcontracts ensuring seamless construction processes.
  • Continuous personal development under the guidance of industry leaders.
  • A competitive salary package.

Apply today

To find out more about BOLD Living visit us at or follow us on LinkedIn.

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