Senior Service Desk Officer

TAFE NSW - Life Changing Careers

Senior Service Desk Officer

Location Negotiable across NSW (pending campus availability) – preference regional based

1 x Temporary Full-time opportunity, until June 2026

Base Salary range of $104,778 - $110,083 plus employer's contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

About the role

The Senior Service Desk Officer holds a multifaceted role, providing both virtual and onsite ICT support to staff, students, and key stakeholders across various locations. Their primary focus is on delivering exceptional customer support. Leveraging their robust technical expertise, they address a wide spectrum of service requests from the Digital Solutions Group. These requests cover diverse areas, including complex matters related to computer systems, hardware, software, and infrastructure. Their goal is to optimize the utilisation of Digital Solutions Groups' resources and available systems.

About You

You'll love this role if you have strong technical expertise and enjoy sharing your knowledge to elevate the team's understanding and knowledge. You will have excellent technical skills to service wide-ranging troubleshooting requests, and you are confident to recommend solutions in a timely manner.

You will have the initiative to tackle complex issues and escalate issues to maintain policy and technology standards. You have impeccable communication skills, are analytical, organised and a natural problem solver. You enjoy building trusting relationships, collaborating with your team and taking initiative.

In addition successful applicants will possess:

• Diploma, Advanced Diploma or Associate Degree in a relevant discipline or equivalent skills, knowledge and experience in IT

• Ability to address and meet focus capabilities as stated in the Position Description

• Previous IT Service Desk Experience

Highly Desirable:

• Valid Driver's licence
• Approximately 4 years of IT experience, primarily within a service desk role.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now

Applications close 11.55pm AEST 15 September 2025

To apply for this role, click on 'apply now' and provide:

• Your current resume

• Copies of your qualifications (upload as one PDF file). Certified copies preferred; these will be required if successful for the role

• Your responses to the following one (1) targeted question when prompted in the application form: (300-words)

Targeted Question: Provide an example whilst on the IT Service Desk when you had to handle an unreasonable request from a customer. What did you do? What was the outcome? (max 300 words)

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shay El-ardenli at and

Role-specific enquiries: contact Service Desk and Field Support Lead, Matthew Cobham at and

For helpful insights into preparing your application, TAFE NSW's recruitment process, and getting interview ready, explore our Candidate Toolkit, attend one of our Recruitment Readiness Workshops, and check out the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant and may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

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