Service Desk Officer

5 days ago

Sydney, New South Wales, Australia Calvary Full time $60,000 - $90,000 per year

Progress with purpose at one of Australia's largest health care providers

Get ahead with salary packaging, benefits and professional development in a supportive team environment

Permanent full-time opportunity

Location: Sydney

About the role

The position of the ICT Service Desk Officer will be the first point of contact for any enquires for both internal and external users. It is expected that this role will deal with all Calvary streams – Public and Private Hospitals, Aged Care and Community Services and ensure systems supported by National ICT suit the needs of each service. Each Business Stream and Site will vary on the services they provide e.g. Maternity, Mental Health, Rehab, ICU, etc. therefore the understanding of Health Care Business Processes needs to be broad.

Key Responsibilities

Provide first line support for any information technology issues and problems

Provide assistance by phone, face to face, and using a ticket management system.

Triage initial call and allocate to appropriate technical or application specialist

Create internal and external user documentation and assist end users with issue resolutions

Set-up active directory user accounts, exchange mailboxes and distribution group emails

Apply appropriate security rights for application and reports

Participate in Calvary Change Control process and ensure all changes carried out in regard to National Systems have both Technical and End User documentation

Assist with the testing process for Calvary applications

What you bring

Relevant tertiary qualifications in Information Technology

3 years' experience working in an ICT Service Desk with application troubleshooting/problem solving skills

Demonstrated experience in operating in a fast-paced environment with the ability to prioritise and escalate tasks as required

Excellent organisational and time management skills

Highly proficient in the use of Microsoft Office suite applications

Strong customer service focus with strong communication and interpersonal skills

Desirable:

Previous IT experience within Private or Public health care sector

Experience with clinical and/or hospital-related technologies

Experience using the following tools/applications:

  • JIRA Service Desk
  • Citrix
  • Active Directory
  • Windows environment
  • ITIL Foundation v3 or v4

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits:

NFP salary packaging benefits, discounted health insurance and gym memberships

Paid parental leave

Training, development pathways and career opportunities

Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role

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