Senior IT Service Desk Officer

• Ongoing Full-Time Opportunity
• Play a critical role in making sure systems are stable, secure, and ready for action for large-scale Election events
• Join a great team of individuals within a supportive environment

About the Role
The Senior IT Service Desk Officer will provide subject matter expertise on software and hardware solutions, and the deployment of these solutions to our head office, remote offices, call centres and count centres.

The role is an Ongoing Full-time position.

About the NSW Electoral Commission
The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.

Our work includes:

• Running and regulating elections
• Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and
• Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018.

What we offer

• Opportunity to work on large scale events and assist your local community  
• Career development opportunities through study and face to face training
• Access to self-paced expert-led training via LinkedIn Learning
• Employee Assistance Program for wellbeing support 
• Staff social events to connect with colleagues  
• Work/Life balance (35 hour working week), flex leave, generous holidays and leave conditions
• Access to Fitness Passport for eligible staff 
• Free annual flu vaccination
• Convenient CBD location, access to public transport

Key knowledge, experience and essential requirements

• Extensive experience in providing end-user IT technical support and being an escalation point.
• Strong technical knowledge including demonstrated understanding of computer hardware, end user software, telephony, audio-visual systems, networks, printing, Windows operating systems and Microsoft 365.
• Extensive experience in ICT deployments, including setting up office ICT, building new computers, configuring networks, upgrades, and decommissioning old equipment.
• Experience in procuring ICT hardware and software as the SME or technical expert.
• Experience working in an ITIL work environment.
• Politically neutral with no affiliation to political parties or lobbyists/campaigners.
• Satisfactory criminal Record check result

How to apply

As part of your application, you will be asked to respond to the two targeted questions:

1. Provide an example of a time when you had to manage the deployment of a technical ICT solution within short deadlines. What was the solution and how did you train and coach deployment teams to ensure success?  (Maximum 300 words)

2. Provide an example of a time when you collaborated with other technical teams to solve a complex ICT issue? Describe the situation, your specific role, how you engaged with your escalation points and the final outcome. (Maximum 300 words)

You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role. 

For further information regarding the role please download the Role Description.

Applying for a role in the NSW Public Service

For more information on how to apply for a role in the NSW Public Service, please refer here 

The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role. 

If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs.

Applications received and completed after closing time will not be considered for selection. 

The selection process will include a range of assessment techniques to assist in determining your suitability for the role.

For further information, contact NSW Electoral Commission's Talent team on

Other Information

Your employment will be subject to National Criminal Records Check to determine your suitability for employment.  

The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW.  The Commission's Political Neutrality Policy may be viewed on its website.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months. 

This role is based in at our Elizabeth Street, Sydney office and during election events you will be required to work from other venues.

Applications Close: Thursday 6th November 2025 @ 11.59pm