Customer Success Manager

6 days ago

Sydney, New South Wales, Australia Techium Consulting Group Full time

Customer Success Manager - Global HCM Solutions Provider

Our client's has significant Private Equity backing, is expanding its Australian team and seeking a Customer Success Manager to support the local leadership team. They help enterprise organisations with data-driven decision making, enabling them to effectively manage their workforce and organisational structure to navigate volatile market situations.

As a CSM, you'll be responsible for working closely with existing clients to ensure their continued satisfaction and successful use of the product. You'll build strong relationships, act as a trusted advisor, and identify opportunities for growth within your account base.

On Offer:
$110,000-$130,000 + Super % Bonus

Key Responsibilities:

  • Serve as the main point of contact for a portfolio of enterprise clients, building and maintaining strong, long-lasting relationships.
  • Proactively identify and address client needs, ensuring they are achieving maximum value from our solutions.
  • Collaborate with the sales, product, and support teams to ensure a seamless client experience.
  • Conduct regular business reviews with clients to track progress, share best practices, and identify new opportunities.
  • Monitor client health metrics and proactively engage with at-risk accounts to improve retention and satisfaction.
  • Identify opportunities for account expansion and additional services.

To be successful in this role, you will ideally have:

  • 3-5 years of proven experience in a customer success or account management role, ideally within a SaaS environment.
  • Experience working with HR technology or selling into HR departments is a significant plus.
  • Comfortable thriving in a dynamic and fast-paced environment.
  • Resilient and collaborative team player.
  • Strong problem-solving skills and exceptional communication abilities.

Why join?

  • $110,000-$130,000 + Super % Bonus
  • Ongoing training and support to empower your success in the role.
  • Exposure to enterprise-level client management dynamics.

If you're a self-starter with a genuine passion for client success and a commitment to building strong relationships, we invite you to seize this exciting opportunity.

Apply now by submitting your CV to either or

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