Total Loss Officer

Total Loss Officer – Insurance- Adelaide
RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.
To continue providing the high level of service our members know and trust, RAA's general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA's deep local understanding with Allianz's global expertise, delivering the best of both local care and international strength for our members.
About The Role

• Case manage total loss claims end to end, including procurement of replacement vehicles, settling member and third party total loss claims and sale of salvage.
• Processing claims within RAA Insurance Claims within established guidelines, efficiently and professionally in order to achieve the fair and equitable settlement of claims whilst providing and exceptional level of member service.
• Provide compassionate, professional support to members and stakeholders, focusing on understanding their needs and creating a smooth claims experience.
• Stay organised and meet agreed timeframes and performance goals while being open to coaching and learning opportunities.
• Maintain accuracy and compliance by following procedures, legislation, and industry codes, and by keeping detailed, high-quality records.
• Contribute to a safe, supportive workplace by following risk and safety procedures and helping identify opportunities for improvement.

About You

• Demonstrates the ability to deliver excellent customer outcomes over the phone or face-to-face roles, keeping a customer-first mindset and thriving in collaborative teams. Experience in motor claims, total loss, settlements, and recoveries is highly desirable.
• Strong communicator with excellent interpersonal, written, and verbal skills, able to resolve conflicts and negotiate effectively.
• Ability to use objective and factual information and exercise judgement to make sound decisions.
• Highly organised, tech-savvy, and detail-oriented, with strong time management, accuracy in data entry, and a proactive, independent work style.
• Strong understanding of relevant legislation to ensure fair and accurate claim outcomes for members.
• A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation
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Join us. Let's care for tomorrow
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