Recovery Officer

4 days ago

Mile End, Australia RAA Full time

**Part Time (30 hours/week), 12 Month Fixed term position with view to permanence**:

- **Based at Mile End with the flexibility to work from home**:

- **Join a high-performance team with a supportive and inclusive culture**

**Your new opportunity**:
Reporting to the Recovery Team Leader, you will be responsible for performing recovery tasks to support successful recovery outcomes, managing and actioning correspondence, and processing payments and receipts. As a skilled and savvy customer service professional you will also negotiate settlements and payment arrangements to achieve the best possible outcomes for RAA and its members.

You will have a fantastic opportunity to utilise your extensive claims knowledge, and experience, to maximise recovery outcomes through effective negotiation and thorough investigation.

**Responsibilities**:

- Make first contact with potential ‘at fault’ third parties to establish insurance status and contact details
- Determine/calculate the member’s loss and send demands to at fault party
- Raise and accept payments required to progress recovery activity
- Manage invoices and payments associated with the recovery team functions
- Achieve performance targets including financial outcomes and workload performance
- General team administration support such as required

**What will set you apart from the rest**:
At RAA we hire on cultural fit first and technical fit second However, to be successful in the role you will need to have:

- Experience as a high performing General Insurance Claims Officer
- Proven ability to provide excellent quality of work to our members, including critical thinking and problem-solving skills to inform decision-making
- Sound mathematical, reasoning and negotiation skills
- Sound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, FOS Dispute Resolution Process and required legislative requirements arising from relevant Acts
- ANZIIF Insurance qualifications (desirable)

***

**What we offer**:

- Free RAA Premium Road Service and discounts on all RAA products & services
- Flexible Work Arrangements **including working from home**:

- Ongoing Training & Development Opportunities & Study Support Program
- Wellbeing Facilities and Corporate Health Insurance Plan
- On-site Café with trained barista plus much more

**Who we are**

As one of the state’s largest and most iconic organisations, we’re proud to make things better for members and better for our community. More than 780,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing), with more than 1200 employees working collectively with the common goal to keep our members moving.

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