Motor Claims Fulfilment Officer

13 hours ago

Mile End, Australia RAA Full time

**Full Time permanent role based at Mile End**with opportunity to WFH**:

- **Join a high performing team with a fun, inclusive and supportive culture**:

- **Showcase your Insurance Claims experience in Motor Claims**

**Your new opportunity**

A fabulous opportunity has become available for an experienced Claims Officer to handle the management of motor claims and providing a high level of service to our most vulnerable members.

This exciting role will involve you providing an exceptional level of professionalism by responding to all internal and external customers regarding their insurance claims queries. As well as processing claims within the RAA Insurance claims area, within established guidelines, efficiently and professionally, in order to achieve a fair and equitable settlement. You will:

- Provide outstanding service to our Members
- Liaise with stakeholders such as Assessors, Loss Adjusters, Investigators and Solicitors
- Process claims and associated administration
- Able to achieve set KPI’s and quality targets consistently

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

At RAA we hire on cultural fit first and technical fit second However, to be successful in the role you will need to have:

- Motor or similar general insurance claims experience is preferred
- Outstanding attention to detail and excellent verbal and written communication skills
- The empathy to deal with customers who have suffered a loss
- A positive can-do attitude and team ethos
- Intermediate PC skills, and experience with Insurance based systems.

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

**How to apply**

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

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