Motor Claims Fulfilment Officer

1 week ago

Mile End, Australia RAA Full time

**Full Time permanent role based at Mile End**with opportunity to WFH**:

- **Join a high performing team with a fun, inclusive and supportive culture**:

- **Showcase your Insurance Claims experience in Motor Claims**

**Your new opportunity**

A fabulous opportunity has become available for an experienced Claims Officer to handle the management of motor claims and providing a high level of service to our most vulnerable members.

This exciting role will involve you providing an exceptional level of professionalism by responding to all internal and external customers regarding their insurance claims queries. As well as processing claims within the RAA Insurance claims area, within established guidelines, efficiently and professionally, in order to achieve a fair and equitable settlement. You will:

- Provide outstanding service to our Members
- Liaise with stakeholders such as Assessors, Loss Adjusters, Investigators and Solicitors
- Process claims and associated administration
- Able to achieve set KPI’s and quality targets consistently

**About you**

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. You’re passionate about helping our community (and members) and want to make a difference.

At RAA we hire on cultural fit first and technical fit second However, to be successful in the role you will need to have:

- Motor or similar general insurance claims experience is preferred
- Outstanding attention to detail and excellent verbal and written communication skills
- The empathy to deal with customers who have suffered a loss
- A positive can-do attitude and team ethos
- Intermediate PC skills, and experience with Insurance based systems.

**About us**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

**How to apply**

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

  • Motor Claims Officer

    2 weeks ago

    Mile End, Australia RAA Full time

    **Full Time permanent role based at Mile End **with opportunity to WFH**: - **Join a high performing team with a fun, inclusive and supportive culture**: - **Showcase your Customer Service experience in Motor Claims** A fabulous opportunity has become available for an experienced Claims Officer to handle the management of general insurance motor...

  • Claims Settlements Officer

    1 week ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join our Claims Settlements Team**: - **Showcase your Insurance Claims experience in a growing organisation**: - **Full-time, Permanent role based at Mile End, WFH after probation** **Your new opportunity** Due to continued growth and internal moves, a fabulous opportunity has become available for an experienced Claims Officer...

  • Motor Claims Recovery Officer

    2 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Motor Claims Recovery Officer** **(** **Job Number**: **220001PX** **)** **Description** **Motor Claims Recovery Officer** **About the role** We are seeking experienced individuals with strong recovery or complex motor claims management experience to join our results-driven, outcome focused team. You will be responsible for the identification and...

  • Claims Management Officer

    6 hours ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer - Motor Claims** **(** **Job Number**: **230000SR** **)** **Description** **Claims Management Officer - Motor Claims** **About the role** - Commencing 10th July with interviews mid June - $29.52 commencement rate + superannuation + penalty rates - Full Time 37.5 hours per week, rostered over a 7-day working week - Rotational...

  • Claims Management Officer

    6 hours ago

    Eight Mile Plains, Australia RACQ Full time

    **Claims Management Officer - Motor Claims** **(** **Job Number**: **220001BA** **)** **Description** **Claims Management Officer - Motor Claims** **About the role** - Multiple start date - $30.18 commencement rate at entry level. Experience levels may be considered - Full Time & Part Time hours available hours rostered over a 7-day working week - A...

  • Claims Service Officer

    2 weeks ago

    Mile End, Australia RAA Full time

    **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**: - **25**th** November commencement, salary of $60,975 + super + benefits**: - **Full-time, permanent role based at Mile End, WFH possible after probation** **Your new opportunity** The award winning RAA Insurance team has a fabulous opportunity for you to...

  • Claims Service Officer

    3 days ago

    Mile End, Australia RAA Full time

    **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**: - **21**st** October commencement, salary of $60,975 + super + benefits**: - **Full-time roles based at Mile End, WFH possible after probation** **Your new opportunity** The award winning RAA Insurance team has a fabulous opportunity for you to join our...

  • Motor Claims Team Manager

    1 week ago

    Eight Mile Plains, Australia RACQ Full time

    **Motor Claims Team Manager** **(** **Job Number**: **220001KY** **)** **Description** **About the role** We have two opportunities available for a Team Manager, one Permanent and one 12-month contract to join our Motor Claims team, here at RACQ! The environment is fast paced, dynamic and evolving. We work within a diverse workforce of energised,...

  • Team Manager Motor Claims

    1 week ago

    Eight Mile Plains, Australia RACQ Full time

    **Team Manager Motor Claims**(**Job Number**:250000QX**)** **Description** At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more. **About the role** We have a permanent opportunity available for a claims professional to become a Team Manager within our Claims team. The Motor...

  • Team Manager Motor Claims

    3 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Team Manager Motor Claims** **(** **Job Number**: **24000043** **)** **Description** **Team Manager - Recoveries** In this critical role, you will leverage your strong recoveries management experience to support the Operational Claims management leadership team in implementing the Claim Recoveries Management Strategy. Effective prioritisation, focus,...