Manager Workforce Management

Job description

Agency Department of Corporate and Digital Development Work unit Workforce Management

Job title Manager Workforce Management Designation Administrative Officer 7

Job type Full time Duration Ongoing

Salary $113,938 - $122,574 Location Darwin

Position number 33361 RTF Closing 17/11/2025

Contact officer Gerry Greene, Director Workforce Management on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Provide high level advice and support on workforce management matters to Northern Territory Public Sector agencies to assist

them with management of their human resources, in particular case management.

Context statement

Workforce Services are delivered to client agencies under a centralised services model across a geographically and culturally diverse

environment. The Workforce Management team provides support across a range of areas including Employee Relations,

Performance Management, Conduct, Workplace Disputes, Work Health Management, and General HR Support. This position sits

within case management providing expert advice in inability, workplace disputes, unsatisfactory performance and conduct matters,

adopting an evidence-based approach.

Key duties and responsibilities

1. Provide high level Workforce Management advice, guidance and coaching to clients on a range of workforce matters.

2. Manage and provide advice on complex workplace issues such as disputes/grievances, discipline, medical, investigations and

inability, recommending appropriate courses of action for resolution and early intervention strategies.

3. Develop and maintain effective partnerships with clients, HR providers and other stakeholders to ensure successful delivery of

business objectives.

4. Undertake analysis of agency people matters and HR data to inform and develop effective solutions.

5. Collaborate in the development of contemporary HR management strategies, policies, procedures and internal documentation

aligned to corporate objectives, legislation and public sector initiatives including presentations.

Selection criteria

Essential

1. Extensive experience and contemporary knowledge of strategic HR case management and early intervention strategies.

2. High level communication, negotiation and conflict resolution skills with the ability to establish collaborative relationships at all

levels to positively influence human resource practices.

3. Demonstrated planning, problem solving and organisational skills, including the effective management of multiple complex and

high priority case management matters to meet conflicting deadlines and timeframes.

4. Well-developed conceptual and analytical skills including experience in interpreting and applying legislation.

5. High level written skills and the ability to analyse information for preparing a range of complex correspondence/documents.

6. Experience in managing and providing advice on complex HR case management matters including leading high-level meetings.

7. Demonstrated work ethic and attitude, which emulates DCDD values of being professional, accountable, honest, innovative

and respectful.

Desirable

1. Relevant qualifications in human resources or a related field.

2. Knowledge and understanding of employment legislation as it relates to Northern Territory Government employees or ability

to obtain.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history

will not exclude an applicant from this position unless it is a relevant criminal history.

Approved: October 2025 Johanna Stieber, Senior Director Workforce Management

Page 1 of 2

Job description

Agency Department of Corporate and Digital Development Work unit Workforce Management

Job title Senior Manager Workforce Management Designation Senior Administrative Officer 1

Job type Full time Duration Ongoing

Salary $128,551 - $143,611 Location Darwin

Position number 33361 RTF Closing 17/11/2025

Contact officer Gerry Greene, Director Workforce Management on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Lead a team of Workforce Management professionals delivering advice and support on workforce management matters to

Northern Territory Public Sector agencies to assist them with management of their human resources, in particular case

management.

Context statement

Workforce Services are delivered to client agencies under a centralised services model across a geographically and culturally diverse

environment. The Workforce Management team provides support across a range of areas including Employee Relations,

Performance Management, Conduct, Workplace Disputes, Work Health Management, and General HR Support. This position sits

within case management leading a small team in the provision of expert advice in inability, workplace disputes, unsatisfactory

performance and conduct matters, adopting an evidence-based approach.

Key duties and responsibilities

1. Provide expert Workforce Management advice, guidance and coaching to clients on a range of workforce matters.

2. Case manage highly complex workplace issues such as disputes/grievances, discipline, inability and performance management

matters and when required undertake investigations, recommending appropriate courses of action for resolution and early

intervention strategies.

1. Triage case management workload within the team, allocate matters to the team and manage timeframes and client expectations.
2. Have responsibility for managing a team, ensuring expertise is provided in a timely manner to clients.
3. Develop and maintain effective partnerships with clients, human resource providers and other stakeholders to ensure successful

delivery of business objectives.

6. Undertake analysis of agency people matters and HR data to inform and develop effective solutions.

7. Collaborate in the development of contemporary HR management strategies, policies, procedures and internal documentation

aligned to corporate objectives, legislation and public sector initiatives.

Selection criteria

Essential

1. Extensive experience and contemporary knowledge of strategic HR management including complex case management.

2. Excellent communication, negotiation and conflict resolution skills with the ability to establish collaborative relationships at all

levels to positively influence human resource practices.

3. Demonstrated high level planning, problem solving and organisational skills, including the effective management of multiple

complex case management matters and high priority tasks to meet conflicting deadlines.

4. Highly developed conceptual and analytical skills including extensive experiencing in interpreting and applying legislation.

5. Highly developed written skills and the ability to analyse information for preparing a range of correspondence/documents

including the ability to review and provide feedback as required.

6. Demonstrated experience in leading and managing a small team of case managers in a multi-skilled, client focussed HR

enterprise service and flexible environment.

7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative and

respectful.

Desirable

1. Relevant qualifications in human resources or a related field.

2. Knowledge and understanding of employment legislation as it relates to Northern Territory Government employees or ability

to obtain.

Further information

The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history

will not exclude an applicant from this position unless it is a relevant criminal history.