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Customer Service/Service Co-ordinator

2 weeks ago

Melbourne, Victoria, Australia Independent Living Specialists Full time $60,000 - $90,000 per year

Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 showrooms, 10 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for a driven Full-time Service Co-ordinator at our Bayswater Showroom.

Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales.

Responsibilities will include:

  • Plan, schedule and organise servicing of our products, including allocation of service technicians, coordinating spare parts and ensuring jobs are completed within service level agreements
  • Raise transfers for spare parts and liaise with procurement on ETA's to ensure spare parts are available for jobs as required
  • Monitor, manage and report on defined service KPI's, particularly around utilisation of technicians and resources
  • Support field technical enquiries and provide appropriate assistance where required
  • Provide general administrative support to the Service Team
  • Liaise with Customers, Field Technicians and other internal departments to get the best outcomes for our customers

Your qualities will include:

  • Being organised, motivated and proactive
  • Having fantastic interpersonal skills and love connecting with people from all walks of life
  • Have a genuine desire to help others with your knowledge and abilities
  • You will be a self-motivated, creative thinker, able to problem solve
  • A genuine desire to assist customers, because at ILS we are all about the customer
  • A flexible 'can do' attitude
  • SAP experience is highly advantageous

What's In It For You:

  • Competitive salary package
  • Comprehensive induction program
  • Company Paid Parental Leave
  • Birthday leave day
  • Professional, dynamic and supportive team environment
  • Ongoing extensive training and coaching

To find out more about ILS please go to

If this sounds like your next career move, apply now