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Customer Service/Service Co-ordinator
2 weeks ago
Independent Living Specialists (ILS) is one of the largest healthcare equipment providers in Australia. With 60 showrooms, 10 warehouses and 700+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across our showrooms, home care, hospital and pressure care, and configured mobility.
A unique opportunity exists for a driven Full-time Service Co-ordinator at our Bayswater Showroom.
Your positive and persistent approach to customer service and community engagement will see your success in this location. We are looking for a motivated, self-starter with the will to succeed, who is not afraid to pro-actively build relationships and drive sales.
Responsibilities will include:
- Plan, schedule and organise servicing of our products, including allocation of service technicians, coordinating spare parts and ensuring jobs are completed within service level agreements
- Raise transfers for spare parts and liaise with procurement on ETA's to ensure spare parts are available for jobs as required
- Monitor, manage and report on defined service KPI's, particularly around utilisation of technicians and resources
- Support field technical enquiries and provide appropriate assistance where required
- Provide general administrative support to the Service Team
- Liaise with Customers, Field Technicians and other internal departments to get the best outcomes for our customers
Your qualities will include:
- Being organised, motivated and proactive
- Having fantastic interpersonal skills and love connecting with people from all walks of life
- Have a genuine desire to help others with your knowledge and abilities
- You will be a self-motivated, creative thinker, able to problem solve
- A genuine desire to assist customers, because at ILS we are all about the customer
- A flexible 'can do' attitude
- SAP experience is highly advantageous
What's In It For You:
- Competitive salary package
- Comprehensive induction program
- Company Paid Parental Leave
- Birthday leave day
- Professional, dynamic and supportive team environment
- Ongoing extensive training and coaching
To find out more about ILS please go to
If this sounds like your next career move, apply now
