Lead Auditor
2 days ago
ROLES & RESPONSIBILITIES:
Expected to support the growth of our sales and delivery for a range of services and may have specialism and expertise in several of them, including:
- Perform 3rd-party onsite ISO audits, ISO 27001 / training in line with DNV guidelines, policies and procedures.
- Sales activities in ICT sector as a subject matter expert.
- Interact directly with customers at all levels of management in developing timely, complete and accurate reports of their current level of compliance or implementation of their management system.
- Document and report audit activities and results and resolve the Technical Review (TR) issues if any so that the lead time to customer is optimized.
- Provide timely and accurate reviews of customer corrective action and closure.
- Maintains appropriate audit credentials and pursues advancement of those credentials and other related credentials as needed.
- Generate leads & opportunities across services, pass on to sales and support Sales Team, if required.
- Support Operations Planning & Scheduling by timely communication on dates for delivery of various services.
- Support efficiency projects such as Travel, Audits / Trainings and non-refundable activities.
- Prioritize Key Customers and be the Customer Manager for assigned projects and represent DNV professionally for delivery.
- Ensure Customer rapport and resolve any customer complaints.
Qualification:
- Bachelor's or Master's Degree in Information Technology or relevant field.
- Minimum 3 years experience in the ICT industry.
- Must have done accredited Lead Auditor (LA) course of ISO 9001 and ISO27001. Additional LA courses in ISO 20000, ISO 22301 will be an added advantage.
- Knowledge of ICT related standards like ISO 9001, ISO 27001, ISO 20000, ISO 22301.
- Knowledge of legal requirements related to ICT sector.
- Strong work experience in quality, security, service management, business continuity in ICT sector, willing to conduct trainings in these areas.
- Additional qualification in other standards an advantage such as 9001, 14001, 45001 etc.
- Must have the ability to work independently and in teams.
- Proven project and/or team leader, delivering service excellence.
- Excellent interpersonal skills, with excellent customer service skills.
- Ability to speak very well in English, both written and verbal.
- Ability to work in an international team, delivering and leading teams to produce high quality deliverables on time and on budget.
- Ability to lead multiple projects in parallel, often with conflicting demands and timelines.
- Willingness to travel and work around Australia and other location.
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