Lead Auditor

4 days ago

Melbourne, Victoria, Australia DNV Business Assurance Australia Pty Ltd Full time $120,000 - $150,000 per year

ROLES & RESPONSIBILITIES:

Expected to support the growth of our sales and delivery for a range of services and may have specialism and expertise in several of them, including:

  • Perform 3rd-party onsite ISO audits, ISO 27001 / training in line with DNV guidelines, policies and procedures.
  • Sales activities in ICT sector as a subject matter expert.
  • Interact directly with customers at all levels of management in developing timely, complete and accurate reports of their current level of compliance or implementation of their management system.
  • Document and report audit activities and results and resolve the Technical Review (TR) issues if any so that the lead time to customer is optimized.
  • Provide timely and accurate reviews of customer corrective action and closure.
  • Maintains appropriate audit credentials and pursues advancement of those credentials and other related credentials as needed.
  • Generate leads & opportunities across services, pass on to sales and support Sales Team, if required.
  • Support Operations Planning & Scheduling by timely communication on dates for delivery of various services.
  • Support efficiency projects such as Travel, Audits / Trainings and non-refundable activities.
  • Prioritize Key Customers and be the Customer Manager for assigned projects and represent DNV professionally for delivery.
  • Ensure Customer rapport and resolve any customer complaints.

Qualification:

  • Bachelor's or Master's Degree in Information Technology or relevant field.
  • Minimum 3 years experience in the ICT industry.
  • Must have done accredited Lead Auditor (LA) course of ISO 9001 and ISO27001. Additional LA courses in ISO 20000, ISO 22301 will be an added advantage.
  • Knowledge of ICT related standards like ISO 9001, ISO 27001, ISO 20000, ISO 22301.
  • Knowledge of legal requirements related to ICT sector.
  • Strong work experience in quality, security, service management, business continuity in ICT sector, willing to conduct trainings in these areas.
  • Additional qualification in other standards an advantage such as 9001, 14001, 45001 etc.
  • Must have the ability to work independently and in teams.
  • Proven project and/or team leader, delivering service excellence.
  • Excellent interpersonal skills, with excellent customer service skills.
  • Ability to speak very well in English, both written and verbal.
  • Ability to work in an international team, delivering and leading teams to produce high quality deliverables on time and on budget.
  • Ability to lead multiple projects in parallel, often with conflicting demands and timelines.
  • Willingness to travel and work around Australia and other location.

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