Product & Supplier Support Officer

Who we are?

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

The role

We are seeking a detail-oriented, proactive, and commercially minded Product & Supplier Support Officer to join our fast-paced technology business. This newly created role sits within the product team and has been designed to support our growth by managing and optimising supplier relationships. You will play a key role in sourcing new suppliers, assisting with governance and compliance, reviewing costs, and ensuring products and services deliver strategic value and meet user needs. The role also involves strengthening reporting and data analysis, working closely with the National Supplier Manager, as well as collaborating with the development, legal, and reporting teams.

About you

You're a strong communicator with excellent interpersonal and stakeholder management skills, backed by experience in procurement, supply chain, product support, data analysis, or a related field. With sharp negotiation abilities and a high level of attention to detail, you're confident in analysing data, preparing reports, and delivering insights that support business outcomes. Well-organised and skilled in written communication, you thrive in managing multiple priorities while maintaining accuracy.

Key Roles and Responsibilities:

• Develop and maintain effective relationships with new and existing suppliers.
• Assist with supplier onboarding, contract management, and due diligence processes.
• Partner with internal stakeholders to define procurement requirements and specifications.
• Monitor supplier performance and compliance with contractual obligations.
• Investigate and resolve supplier issues, including invoice and product concerns.
• Support supplier audits and contract compliance activities
• Ability to generate reports and analyse product data.
• Maintain accurate records of supplier details and product pricing to support invoice reconciliation.
• Support the negotiation of commercial terms and contract execution in collaboration with the Legal team.
• Monitor usage and performance of supplier products using BI tools (e.g., Power BI) and provide actionable insights.
• Contribute to stakeholder reporting, product reviews, and decision-making forums.

Skills, Knowledge and Experience:

• A knowledge of the Legal and Conveyancing process will be looked on favourably.
• Degree in Business, Supply Chain, Procurement, or related field advantageous but not essential.

The Rewards and Culture

What We Offer:

Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

Health & Wellbeing We care about our people's well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.

Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more

At InfoTrack we are a diverse workforce and we're proud to be an equal opportunity employer. We believe our differences make us stronger. We therefor encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.