Product Support Engineer

15 hours ago

Brisbane, Queensland, Australia MHM Automation Full time $90,000 - $120,000 per year

About MHM Automation:

MHM Automation is a New Zealand head-quartered company that designs and supplies innovative automated systems and equipment for the global food processing (dairy, meat, and produce), timber/sawmilling, and logistics sectors. We are an international business with numerous installations across Australia, New Zealand, the Americas, Asia, and Europe.

MHM is part of the global Fortifi Food Processing Solutions group, together with our sister companies, Bettcher, Frontmatec and Provisur. MHM's product range allows Fortifi to expand into materials handling and packaging solutions, with state-of-the-art capabilities in robotics and automation, as well as chilling and freezing, which can be applied across various sectors.

The Opportunity:

This Product Support Engineer position will be working in our Materials Handling Business Unit which has seen impressive growth in its servicing department, with predominant work to service large, automated chilling and freezing assets globally.

With an office based in Brisbane, it is possible that this position can be located anywhere within Australia or New Zealand due to the geographical spread of our customers. There will be an initial requirement for regular travel to the Brisbane office for familiarisation and training activities. The successful candidate will use their strong interpersonal skills to build and maintain relationships with customer representatives, in this customer facing role. The Product Support Engineer will travel globally to perform scheduled maintenance, respond to emergency breakdowns, and ensure the optimal functioning of our equipment at client sites. Additionally, you will have the opportunity to contribute to the expansion of this business area by identifying new service opportunities and coordinating with the Servicing and Sales teams. Ensuring the safety of our customers, their staff, and our team members is of paramount importance, and you will be expected to adopt best practices in all aspects of your work.

About You:

  • Trade Certificate in either Fitting - Mechanical Technician, or Industrial Refrigeration Mechanic with at minimum one year's post trade experience.
  • Experience in Chilling and Freezing and/or food processing equipment would be advantageous
  • Ability to systematically diagnose faults and provide well thought out solutions
  • High level of accuracy and attention to detail
  • Be able to develop and maintain relationships with internal teams, suppliers, and customers
  • Be a pragmatic problem solver focused on finding solutions
  • Excellent written and oral communication skills
  • Be comfortable with technology.
  • Curiosity for knowledge and understanding drives your eagerness to learn from experienced team members.
  • Due to the nature of this role, and client's industry you will be required to work up to 26 weekends a year away, some at short notice.
  • Ability to obtain visa entry into any country
  • A valid passport

What We Offer:

  • Competitive Remuneration
  • Career Growth
  • A supportive and inclusive work environment
  • Wellbeing initiatives
  • Employee referral scheme
  • Fully maintained dual cab tool of trade vehicle
  • Company Laptop and phone
  • Service tools provided

Our Values:

At MHM Automation, our diverse operations and wide business spectrum are united by our core values: Safety First, Teamwork, Customer Focus, Continuous Improvement, and Integrity. Here, every individual has the power to make a difference.

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