Supplier Relationship Manager

As a Supplier Relationship Manager, you will play an important part in our Building and Restoration Services team, with the primary purpose of the role to create and foster collaborative relationships with preferred suppliers to reduce risk and create value for clients. You'll oversee every aspect of the supplier relationship process to ensure optimum claimant and client service, ensuring all external contracted obligations are met consistently and effectively.

• Conduct needs assessment, due diligence, onboarding and provide training for new suppliers.
• Conduct and improve performance management processes to monitor the performance of suppliers and services to ensure compliance with established key performance indicators, standards and regulations.
• Monitor and maintain portfolio service delivery, including time, cost, quality and customer service metrics.
• Maintain supplier information records and databases.
• Manage the agreements and relationships with suppliers to ensure the timely and cost-effective supply of products and services meet Client and internal service line requirements.
• Improve and maintain supply agreement/s and tender documentation.
• Improve and manage tender processes to protect the interests of the business and compliance with relevant statutory requirements.
• Manage and maintain good supplier / customer relationships through the resolution of contractual and supplier / customer disputes.

• Experience and knowledge of Queensland Building and Construction Commission (QBCC) Home Warranty Insurance.
• Knowledge of property claims – Building, Contents, Landlord, Strata and Commercial.
• Sound knowledge of the insurance industry (claims lifecycle) including the legislative framework, applicable codes and products.
• Well-developed, demonstrable analytical, relationship management and communication skills.

Caring Culture

It's at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They're helping people recover after an injury or illness. They're assisting with damage from a natural disaster. They're even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you're in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there's a place for you here to be a force for good.

• Hybrid working arrangement.
• Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education.
• +0.5% on top of Superannuation Guarantee.
• Domestic and International Career Pathways.
• Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com.

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