Operations Manager

About FoodByUs

FoodByUs is Australia's leading B2B order management platform for the hospitality industry. We connect manufacturers, distributors and operators, streamlining how venues order and manage supplies across multiple categories.

Our platform brings visibility, speed and control to a process that was once manual and fragmented. By consolidating supplier communication and order workflows into a single system, we help venues focus more on service and less on admin. We also integrate with leading POS systems like Square and Lightspeed, accounting platforms such as Xero, and offer advanced tools like Menu Costing - enabling operators to track ingredient pricing, optimise margins, and make smarter business decisions.

Our operations team is a talented group of individuals spanning skillsets from data analytics and detailed workflow process management through to revenue operations and optimisation of customer service.

Why Join Us?

• Make an Impact: Make a tangible and deep contribution to a company scaling quickly, we are a VC-backed startup with a proven business model and strong customer base
• Culture that Cares: Friendly, driven, and highly collaborative team that values autonomy and initiative
• Innovative DNA: Work with a team who value initiative and experimentation, embracing cutting-edge AI tools to transform operations
• Meaningful Work: Solve real-world problems in a significant industry (hospitality), utilising our platform of unparalleled data and software capability

About the Role

As Operations Manager, you will build and improve processes across the business, using both classic operations tools (HubSpot, Zendesk, Slack, Tableau, Google Suite) and emerging AI platforms (Relevance AI, Gumloop, N8N and more). You'll work closely with internal stakeholders on initiatives including optimising customer service workflows, supporting sales and marketing with revenue ops and campaign tasks and enhancing the mapping and service delivery of a huge set of product data. Your work will focus on solving problems in novel ways, then turning those solutions into scalable, documented processes.

What You'll Do

• General operations: Use a combination of tools to automate and improve operational workflows - ranging from data-driven tableau boards through to cutting-edge AI tools. You'll support internal teams with data, process design, and problem solving
• Sales operations: Help the sales and marketing teams improve revenue operations - optimising sales proposals, selling efficiency, marketing campaign support, incentive distribution, and impact measurement
• Customer service improvements: Optimise customer service delivery and tools, improving the systems, metrics, and processes that allow us to deliver class-leading support
• Data analytics: We have a dedicated data analyst, help with the process of mapping and categorisation of product data in our systems, utilising AI to make this process more efficient
• Scalable solutions: Document and maintain scalable processes that enable the business to grow

Who You Are

• Experience: years experience in operations, process improvement, or similar analytical roles
• Data-driven: Numerate and data-savvy (e.g., can query a database with basic SQL, build simple reports, or equivalent)
• Hands-on: enjoy 'owning' tasks end-to-end, empowering colleagues with a solution that makes everyone more efficient
• Learning mindset: Comfortable with classic operations tools (HubSpot, Slack, Tableau, Google Suite and so on) and confident exploring and adopting AI tools to solve business problems. Curious and eager to build processes around new ways of working
• Organised team player: Highly organised, proactive, and collaborative

What Success Looks Like

• Faster, more reliable internal workflows that improve customer experience
• Internal teams equipped with better tools and processes to do their jobs
• Operational problems solved with clear documentation and automation
• Scalable systems that keep pace with company growth