Operations Assistant

2 weeks ago

Sunshine Coast, Australia Zoe Kratzmann Full time $40,000 - $80,000 per year

An iconic Australian fashion house experiencing another surge of growth.

zoe kratzmann has been designing considered, understated luxury womenswear for 20 years. Based in Kunda Park, this role will be ideal suited to you if:

  • You're ambitious, dedicated and value career progression
  • You enjoy working and learning across multiple departments
  • You're adaptable and learn quickly
  • You have impeccable customer service skills and/or have a background in retail

As the Operations Assistant, you work across multiple departments. Your day-to-day objective will be to drive key projects, and work within both our customer experience team and our warehouse team.

This is an entry-level position and would suit a hungry and high-performing individual or a recent university graduate who is keen to transition into a fashion head office.

Reporting to the General Manager you will:

  • Deliver impeccable customer service to online customers across live chat, phone and email through our help desk platform
  • Find creative ways to surprise and delight our customers on a daily basis
  • Assist with stock management, picking and packing and warehouse support
  • Process customer returns efficiently and repackage returns to a high standard
  • Execute key operational requirements to deliver seasonal collections on time
  • Perform administrative duties across key departments
  • Prepare new season samples and garments for campaign photoshoots

About you:

To be successful in this role, we recommend that candidates:

  • Have a 2-3 years experience in some form of customer service or retail working environment
  • Are a great communicator and problem solver.
  • Have a continuous improvement mindset and are driven by high performance.
  • Work fast, work hard and think on your feet.
  • Are completely dedicated to the details and high levels of quality.
  • Have strong computer skills, are able to follow procedures thoroughly to ensure quality.
  • Work well under pressure.
  • Have an incredible work ethic. You are completely on fire and keen to work, learn and grow.
  • Work well autonomously and in a small team environment.
  • Respond to change with flexibility and a positive attitude.

You must also:

  • Hold a valid Driver's Licence and have own transport.
  • Be legally entitled to work in Australia.

This is a fantastic opportunity to join a successful and growing operation in a full-time position, 5 days per week from pm. Monday – Friday.

The Perks

  • Competitive salary and a brand who has a proven track record for internal progression.
  • Annual training and development budget.
  • Clear training, company culture guides and procedures.

  • Regular team social calendar

  • Generous maternity leave and caregivers leave packages.

  • Supportive and positive team culture with a work hard, smart and fast mind-set.
  • Amazing staff discounts on our collections.

Application Process

  • Supply your CV and cover letter directly via the Seek platform. Please do not send applications via email.
  • Only short-listed candidates will be contacted.
  • If you have any questions, please contact Kim via

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