Clinical Service Manager

Clinical Service Manager - Darebin Local

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

POSITION DETAILS

• Full Time, Permanent
• Classification: Registered Nurse Level 4 with a salary range between $134,012 - $151,993 per annum (pro rata if part-time) + Superannuation OR
• Classification: Health Professional Level 4 with a salary range between $133,123 - $154,424 per annum (pro rata if part-time) + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Darebin, VIC.

ABOUT YOUR NEW ROLE

The Clinical Service Manager (CSM) will ensure Neami MH&WS provides safe and effective, immediate, and short to medium term responses to adults and older adults experiencing a crisis or significant distress. As the CSM you will initiate, lead, and coordinate strategic partnerships within the community, including with Public Mental Health Services, local government, community housing, and health and welfare providers, to improve health and wellbeing outcomes for consumers. In collaboration with partners, staff and consumers, the CSM will identify service gaps in the local community and develop appropriate models of service delivery to address these gaps. The CSM will take a lead role in the assessment, planning, implementation, and evaluation of the Neami MH&WS with the support of the Senior Manager Operations.

The CSM will ensure services are provided in an accessible manner with mechanisms in place to regularly monitor the levelof access achieved.

The CSM will provide operational management and clinical leadership to the multi-disciplinary team, maintaining a culture within the workplace that promotes Dignity, Respect, and Inclusion for all.

ABOUT NEAMI NATIONAL

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

• Connecting
• Collaborating
• Learning
• Belonging

WHAT WILL NEAMI OFFER

• Generous leave entitlements including Wellness Leave and Parental Leave (pro-rata if part-time)
• Access to paid study leave and discipline-specific paid external supervision
• 17.5% Annual Leave Loading
• Flexible workarrangements are available for maintaining your work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

WHAT YOU WILL BRING TO THE ROLE

• Formal tertiary qualifications in Nursing, Psychology, Social Work, Occupational Therapy or related
• Current full registration as an Enrolled Nurse/Registered Nurse/Nurse Practitioner with current annual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA), OR
• Currentfull registration as a Psychologist, Occupational Therapist or Registered Nurse with current annual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA), OR
• Current full registration as a Social Worker with the Australian Association of Social Workers (AASW)
• Experience working within a recovery-oriented service
• Leadership Experience within a Mental Health setting

WHAT THE ROLE REQUIRES

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Australian working rights
• The capacity to drive/access to a car

HOW TO APPLY

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Emma Storen - Senior Manager Operations

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (whichmay be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Applications Close: 28th September 2025 COB

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.