Customer Service Representative for Small Business Insurance

2 weeks ago

Sunshine Coast, Australia Youi Full time $104,000 - $130,878 per year

Join our night team for Small Business Insurance (SBI), providing tailored insurance solutions to our small business clients, covering all aspects from enquiries and sales, to amendments and renewals. You'll safeguard the success of our valued small business customers, ensuring their businesses are protected from every angle.  We believe in a collaborative approach, working in an engaging team environment to guarantee every business challenge is resolved.

About The Role

  • Onsite and part-time, working Monday to Friday, 4pm to 9:30pm
  • Actively engaging with our small business clients
  • Showcasing the benefits of our SBI products and services
  • Fielding general questions about SBI, while amending existing policies and setting up new ones
  • Problem-solving to help entrepreneurs navigate the complexities of insurance
  • Working collectively to reaching sales and performance targets

About You

  • Passionate in providing an exceptional customer experience
  • Motivated, adaptable, and eager to learn
  • Outstanding communication skills to effectively engage our clients with confidence
  • A positive attitude that thrives in a performance driven and collaborative team environment
  • A trade background or small business ownership/management experience is beneficial to relate to our client base, though not essential

Don't tick every box? No problem

We understand that the skills of a great SBI Advisor encompass various aspects and that many skills are transferrable, so if you don't tick all the boxes, we encourage you to apply as you may be just what we're looking for

Why Youi?

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded.

Perks and Benefits

  • Great work/life balance with set start/finish times
  • Generous annual leave, plus volunteer leave, and yearly salary reviews
  • Career progression opportunities – we believe in promoting from within
  • Paid induction training and ongoing career development
  • An awesome work culture that encourages creativity and celebrates diversity
  • Ideally located surrounded by numerous eatery and retail options
  • Discounted insurance products
  • Discounted gym memberships through Fitness Passport
  • Free skin checks, flu jabs, and wealth mastery sessions
  • Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
  • End of trip facilities
  • Casual dress code

Ready?

If yes, so are we Apply today to join our night team for SBI, and together, we'll protect and support small businesses in every aspect of their journey

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