Customer Service Representative

**Customer Service Representative**

**Who We Are Looking For**:
To carry out duties effectively as required and as directed in all areas of customer service maintaining the professional standards at all times.
- To provide parts support to Sparex Australia dealer network and retail store sector.
- Location: Australia - Sunshine West
- Act as a focal point for all parts enquiries and follow up with dealers and company personnel as required.
- Ensure that all administrative tasks are carried out according to procedures.
- Solicit and secure dealer’s parts orders with a view of achieving or exceeding the Company’s parts sales budgets.

**What You Will Do**:

- Dealing with customers professionally and courteously.
- Accuracy and Punctuality in all aspects of Customer Services work.
- Assisting and co-operating with co-workers.
- Compliance with Safe Working Practices.
- Informing your Manager of any non-conformance.
- Provide customer service for counter, phone, and web orders for sales of spare parts and agricultural equipment.
- Raising appropriate paperwork and processing orders.
- Complete customer service including sales calls, sales related tasks, technical enquiries and referrals.
- Execution of any agreed Customer Relationship Management strategy.
- Warehousing and general housekeeping duties as required.
- Positively commit to and undertake any agreed Training program.
- Ensure use of Company equipment effectively and efficiently, and within regulation.
- Comply with all Company rules, including those regarding Health and Safety.
- Any other reasonable duties as directed by your Manager.
- Provide technical information, technical literature, parts interpretation & efficient services to the customer base.
- Proactively contributes to the Sparex CRM strategy by enhancing customer relationships, customer experience and promoting marketing initiatives
- Training & Development of customers knowledge of products and e-commerce site.
- Business procedures

**A Plus If You Have**:

- Previous experience in a customer service/sales role
- Previous experience in the agricultural industry and/or hand tools business or in a parts distribution business preferred but not required.
- Sound computing skills in a MRP & Windows based environment.

**Who You Are**:

- Excellent communication skills, both verbal and written.
- Ability to manage relationships and expectations on various levels.
- Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude).
- Appreciation and an interest in providing exceptional customer service.
- Ability to multi task and prioritise
- Adaptability
- Advancing Sales Discussions
- Building Networks
- Building Trusting Relationships
- Business Acumen
- Creating Demand Through Insight
- Driving Successful Customer Engagements
- Establishing Customer Value
- Qualifying Sales
- Sales Negotiation
- Stress Tolerance
- Targeting Sales Opportunities

**What We Offer You**:
The opportunity to join a true global company

AGCO employees work flexibly from the office, home, or a hybrid of both

Work with a market leading product range

Solid professional development opportunities through AGCO University

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.

Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people.