Patient Accounts Officer

Employment Type: Full Time, Temporary 12 Month Contract with the possibility of extension and/or permanency

Classification: Administrative Service Officer Level 4 (PN 68877, 02944, 02950, 20130 & 68109)

Salary: $84,901 - $91,501 (Plus 12% Super)

Location: Village Creek, Kambah

Section: Patient Accounts Closing Date: 26th August 2025

What can we offer you:

• Competitive pay rates and excellent working conditions.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.
• Access to discounted gym membership.

About the Role:

This position delivers high-level support to the Patient Accounts team by undertaking both billing and debt recovery activities such as providing financial management and reporting, as well as customer focused communication with the ability to work independently and as part of a team, resolving debt owed to the Canberra Health Services (CHS) Directorate.

The successful applicant will need to be able to investigate, confirm and enter data related to demographics and invoicing with a high level of accuracy, engage in activities related to the raising and issuing of invoices and communicate with internal and external stakeholders while adhering to the relevant privacy laws and ACCC guidelines. This role also involves managing financial transactions, preparing reports, conducting financial reviews, producing and analysing debt related reports, investigating issues, making appropriate recommendations for payment plans or financial hardship issues and drafting briefs for items for write off.

Applicants will need to be enthusiastic and have excellent interpersonal skills, have a strong willingness to learn and understand billing in a public health environment, and use hospital-based IT systems such as Digital Health Record (DHR) and Power Billing and Revenue Collection (PBRC).

For more information regarding the position duties click here for the Position Description.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.

To Apply:

Please apply online by submitting a copy of your CV along with a 2-page Response to the Selection Criteria, listed in the Position Description.

***Please note applications submitted via an agency will not be accepted for this position***

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together

Our Role: to be a health service that is trusted by our community

Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory's history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics.

If you would like further information regarding this opportunity, please see the full contact details and how to apply on the CHS Careers Page.