CRM & IT Systems Support Officer

9 hours ago

Surry Hills NSW, Australia RFP Master Pty Ltd Full time $75,000 - $85,000 per year

Role Overview: We are seeking a full-time ICT Customer Support Officer responsible for maintaining the smooth operation of Oakberry Australia's internal IT systems and services. This role supports internal users by diagnosing and resolving technical issues, maintaining IT infrastructure, and ensuring reliable access to business systems. The successful candidate will work closely with internal departments to provide frontline IT support, assist with systems maintenance and updates, and contribute to overall system efficiency and security. This position is key to ensuring ongoing IT functionality across Oakberry's head office and store network.

Reporting Structure: The CRM & IT Systems Support Officer role reports to the Head of Operations & IT. This role does not have any direct reports.

Responsibilities:

  • Provide first-level support to internal staff for software, hardware, and system issues across various business units.
  • Respond to helpdesk queries, resolve incidents, and escalate complex issues as required.
  • Install, configure, and maintain end-user devices, business applications, and IT infrastructure (including internal platforms and networks).
  • Support the rollout and maintenance of new systems, including the company's loyalty program platform and internal management tools.
  • Monitor and maintain system performance, security settings, user access controls, and data integrity.
  • Coordinate with internal departments to gather system requirements and assist in implementing practical IT solutions.
  • Document standard operating procedures, FAQs, and user instructions for internal
  • systems.
  • Conduct staff training on system use, security protocols, and IT policies.
  • Assist with regular system maintenance, software updates, and backup procedures.
  • Liaise with IT vendors and service providers to ensure continuity of technical support services.

Requirements:

To be successful in this role, you will demonstrate,

  • Diploma or degree in Information Technology, Computer Science, or a related field.
  • Minimum 2 years of experience in IT support, helpdesk, or system administration roles.
  • Strong understanding of hardware and software troubleshooting techniques.
  • Experience with business systems, databases, and cloud-based platforms preferred.
  • Knowledge of IT security, backup procedures, and disaster recovery plans.
  • Excellent communication and interpersonal skills for supporting non-technical staff.
  • Ability to work independently and manage support tasks proactively.
  • Unrestricted work rights (Australian citizens or permanent residents).

How to Apply:

All applicants must include a cover letter explaining how they meet the above requirements and why they are suitable for the role. Additionally, all applicants must submit examples of recent project experience and/or tertiary studies, in addition to providing a resume.

Applications without these documents and information will not be considered.

Job Type: Full-time

Pay: $75,000.00 – $85,000.00 per year

Work Authorisation:

  • Australia (Required)

Work Location: In person

  • CRM & IT Systems Support Officer - Oakberry Australia

    7 hours ago

    Surry Hills, New South Wales, Australia 7f904449-8f56-422d-8e87-7266e82209a4 Full time $60,000 - $90,000 per year

    Role Overview: We are seeking a full-time ICT Customer Support Officer responsible for maintaining the smooth operation of Oakberry Australia's internal IT systems and services. This role supports internal users by diagnosing and resolving technical issues, maintaining IT infrastructure, and ensuring reliable access to business systems. The successful...

  • CRM Manager

    6 days ago

    Rosebery NSW, Australia Jivaro Full time

    Driving strategic CRM development for audiences worldwideJoining one of the most advanced CRM teams in the industryInnovative company culture, central Sydney location + WFH flexibilityAn opportunity to join one of the most advanced CRM teams in the Retail industry and be part of one of the biggest Luxury brands in the world, to drive the Lifecycle Marketing...

  • AO3 Assistant Systems Officer

    6 days ago

    Bowen Hills, Queensland, Australia Hays | Office Support Full time $64,000 - $96,000 per year

    AO3 Assistant Systems Officer needed - Apply now Your new company This Queensland Government department plays a key role in delivering financial services and system-level support across the public sector. The team is values-driven, collaborative, and committed to service excellence. Your new roleProvide centralised systems processing services using...

  • Technical Support Officer

    1 week ago

    Surry Hills, Australia NSW Government -NSW Police Force Full time

    **Computer Systems Officer Level 3**: - **Temporary Full-Time**: - **Surry Hills** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • CRM Coordinator

    1 week ago

    Brookvale NSW, Australia Jivaro Full time $90,000 - $120,000 per year

    Be part of a vibrant, agile & super innovative company cultureBeautiful Northern Beaches office location with WFH flexibilityEndless employee perks, product allowances and a focus on health & wellbeingA stellar opportunity to join one of Australia's fastest-growing activewear businesses, to drive & execute CRM strategies and deliver a range of acquisition...

  • CRM Account Executive

    2 days ago

    Sydney NSW, Australia ServiceNow Full time $80,000 - $120,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • CRM Specialist

    6 days ago

    Burwood NSW, Australia Jivaro Full time $60,000 - $120,000 per year

    3 Days in office, 2 Days WFH + strong flexi-hours to suit your scheduleHigh impact role with incredible mentorship, working within a stellar teamWorking on best-in-class, cutting edge campaigns for a loyal customer baseThe opportunity to drive & deliver CRM & Loyalty campaigns for a major Consumer business & household name, working directly alongside the CRM...

  • IT Support and Systems Lead

    6 days ago

    Sydney NSW, Australia The Dental group Full time

    The Dental Group is looking for a passionate and skilled IT Support & Systems Lead to join our dynamic team at our Sydney CBD location. The Dental Group includes the Dental Lounge, the Sydney Implant Institute and Dental 99. We are committed to reshaping the way Australians receive premium dental care at competitive prices, while ensuring our patients have a...

  • CRM & Loyalty Manager

    1 week ago

    Surry Hills, New South Wales , Australia Boody Australia Pty Limited Full time $80,000 - $120,000 per year

    Boody is looking for a new CRM & Loyalty Manager to join our Digital team The CRM & Lifecycle Manager will plan, execute and optimise Boody's lifecycle and retention strategy, to drive sustainable growth and increase customer lifetime value. You will create engaging, data-driven campaigns across email, SMS and loyalty channels that guide, educate and inspire...

  • Onboarding Consultant CRM

    6 days ago

    Sydney NSW, Australia Property Me Full time

    Join the National Leader in Cloud-Based Property ManagementOur Story:PropertyMe is Australia's #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1.8 million properties.Join a growing team, in a growing business as we continue to consistently grow our core business and...