NDIS Team Leader – SIL Services

Join a Team That Makes a Difference

At Excellent Carers, our mission is simple yet powerful: to leave the world better than we found it. We empower individuals with disabilities by delivering innovative, inclusive, and person-centred services that inspire happiness and positivity.

Our team takes pride in building meaningful relationships with participants and their families while fostering a workplace culture grounded in compassion, excellence, and continuous improvement.

We are now looking for a passionate and experienced Team Leader to guide the day-to-day operations of our Supported Independent Living (SIL) homes in Greenwood and Craigie — while also working directly as a Support Worker within these houses.

About the Opportunity

This is a vital on-field leadership role where you'll combine direct client support with team supervision to make a tangible difference every day. As a Team Leader, you'll work on the floor as a Support Worker, while also mentoring and supervising your team to ensure quality service delivery, staff development, and positive client outcomes.

You'll work closely with our Service Coordinator, Rostering Team, and HR to ensure smooth operations and regulatory compliance across our SIL settings.

Working Hours:

Part-Time (Rostered shifts across weekdays and weekends)

Location:

Primary sites: Greenwood and Craigie (SIL Homes)

Office base: Osborne Park

Your Key Responsibilities

Support Work & On-Field Supervision

• Provide direct support to participants in daily living, community engagement, and personal care.

• Lead by example in demonstrating best practices during on-field shifts.

• Conduct buddy shifts, spot checks, and mentoring for Support Workers.

Team Leadership & Development

• Lead monthly supervision sessions and team meetings.

• Identify training needs and support performance improvement.

Quality & Compliance

• Monitor service delivery standards and ensure compliance with NDIS guidelines.

• Contribute to incident reviews, risk mitigation, and corrective actions.

• Conduct regular quality assurance checks and feedback loops.

Client & Family Relationships

• Act as a key point of contact for participant families and advocates.

• Support participants in achieving their goals through respectful engagement and consistent service delivery.

Workforce Planning & Rostering Support

• Collaborate with the rostering and HR teams for shift planning and workforce needs.

• Provide input to identify staffing gaps or forecast recruitment needs.

Crisis & Risk Management

• Act as a first responder for on-site incidents or urgent support issues.

• Coordinate with management and HR in escalated situations.

Selection Criteria

Essential

• Minimum 3+ years' experience in a disability, aged care, or community service setting.

• Demonstrated leadership skills in supervising staff and managing team performance.

• Experience working as a Disability Support Worker.

• Strong incident and risk management skills with a compliance mindset.

• Excellent written and verbal communication skills.

• Well-developed organisation and time management capabilities.

• Proficiency in Microsoft Office and rostering tools.

• Current NDIS Worker Screening Check & First Aid/CPR.

• Valid Australian Driver's Licence.

Desirable

• Certificate IV or higher in Disability or Community Services.

• Experience working in Supported Independent Living (SIL).

• Knowledge of behavioural and complex support needs.

Why Join Us?

• Make a Difference – Lead by example while delivering high-quality, person-centred care.

• Supportive Culture – Work with a values-driven team that celebrates initiative, transparency, and kindness.

• Career Development – Opportunities for ongoing training, professional growth, and promotion from within.

How to Apply

To apply, please send your updated CV and a brief cover letter highlighting your relevant experience to

Subject: Application – NDIS Team Leader (SIL Services)

For any questions, contact our HR team on ext. 3).

Only shortlisted candidates will be contacted. Excellent Carers reserves the right to progress suitable candidates before the closing date.

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