Customer Service Officer

2 weeks ago

Melbourne, Victoria, Australia Supagas Full time $104,000 - $130,878 per year

About the Company

Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.

About the Role

We are seeking an enthusiastic, confident, and dynamic Customer Service Officer to join our Dandenong South Branch.

Duties & Responsibilities

  • Handle a high volume of incoming calls, processing orders, and addressing customer inquiries.
  • Assist in converting incoming phone and email inquiries into Branch Sales.
  • Exceed customer service expectations by providing exceptional support to operations.
  • Address customer queries and manage accounts promptly and professionally.
  • Offer customers accurate product, service, and procedural information.
  • Ensure precise setup of new customer accounts.
  • Process credit card payments as needed.
  • Provide support to Operations and Sales teams.
  • Engage in web chat support.

Benefits

  • Competitive Salary Package
  • Monday to Friday - Day hours, immediate start
  • Excellent Employee Reward Program
  • Casual, Fulltime.

Skills & Experience

  • Proven experience in an inbound call centre environment, managing high call volumes.
  • Familiarity with Pronto software is highly advantageous.
  • Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication.
  • Strong attention to detail.

The successful candidate will undergo a pre-employment medical assessment.

If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team, please click apply below

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