Clinic Manager/Performance Manager

2 weeks ago

Port Macquarie, New South Wales, Australia Port Medical Aesthetics Clinic Full time $90,000 - $120,000 per year

The Clinic Manager is accountable for managing and supporting all aspects of clinic operations.  The Clinic Manager supports and enables the clinic-based team to deliver exceptional service to clients and drives efficiencies that lead to revenue generation, ensuring ongoing profitability for PMAC.

Client Experience

  • Managing feedback from the clinic team and/or clients to ensure prompt resolutions to matters that meet or exceed client expectations
  • Monitoring and managing clinic scheduling (waiting and treatment times) to ensure an uncompromising client experience
  • Ensuring shifts are structured to allow optimum clinic utilisation and ensuring treatments are scheduled at appropriate times where the clinic is staffed with adequate expertise to carry out treatments

Administration

  • Using reports provided from support functions or generated by POS system to analyse individual, clinic and overall group performance
  • Generating and presenting a weekly and monthly summary of front office performance
  • Planning and managing team and room utilisation to ensure optimum customer experience
  • Acting as the main point of contact to coordinate and maintain planned and unplanned leave
  • Providing direction to team members when rescheduling clients as required
  • Managing clinic time sheeting practices for all team members, ensuring accuracy and timely submission
  • Upholding company uniform policy, ensuring adherence to standards of personal presentation and ensuring the team maintain expectations in this regard
  • Use reward and recognition frameworks to reinforce high performance, improve performance and demonstrate best practice
  • Making independent and accurate decisions relating to factors that impact clinic performance
  • Completing end of month reporting, including reporting and analysis to provide insights on labour costs and productivity for each clinic
  • Driving clinic performance through leadership and clinic KPI's.
  • Ensuring all team members have KPI's relevant to their role and understanding how these contribute to the clinic objectives
  • Coaching, developing and providing clear feedback for team members in line with regular operating rhythms and through observations
  • Preparing, planning and attending regular budget setting and performance reviews
  • Overseeing the rosters of the clinic/s for staff
  • Overseeing doctors/contractors shifts across the clinic
  • Use of Xero and banking platforms

Performance

  • Understand and embrace data and financial goals as a road map to success for the client and the business.
  • Understand budgets and targets as well as that of your team, current promotions and marketing initiatives

Organisational responsibilities

  • Be fully aware of the company's Organisational Structure, including the correct avenues to pursue for all work-related matters.
  • Keep lines of communication open with all Leaders within the business so that the company can meet your individual needs always.
  • Manage your own personal schedule in advance so that the company's rosters can be planned for and released accordingly.
  • Understand and follow the process for applying for Annual Leave or other types of leave as required.
  • Take responsibility for your own timesheet, ensuring accuracy and timely submission.
  • Uphold the company's uniform policy, taking pride in your personal presentation.

Development and Mentoring

  • Develop your team to become more effective, working with and through our values and our documented learning platform/s.
  • Motivate, inspire and energise your teams so that they are engaged, connected and have a sense of belonging to each other and the brand.

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