Clinic Manager/Performance Manager

2 weeks ago

Port Macquarie, New South Wales, Australia Port Medical Aesthetics Clinic Full time $90,000 - $120,000 per year

The Clinic Manager is accountable for managing and supporting all aspects of clinic operations.  The Clinic Manager supports and enables the clinic-based team to deliver exceptional service to clients and drives efficiencies that lead to revenue generation, ensuring ongoing profitability for PMAC.

Client Experience

  • Managing feedback from the clinic team and/or clients to ensure prompt resolutions to matters that meet or exceed client expectations
  • Monitoring and managing clinic scheduling (waiting and treatment times) to ensure an uncompromising client experience
  • Ensuring shifts are structured to allow optimum clinic utilisation and ensuring treatments are scheduled at appropriate times where the clinic is staffed with adequate expertise to carry out treatments

Administration

  • Using reports provided from support functions or generated by POS system to analyse individual, clinic and overall group performance
  • Generating and presenting a weekly and monthly summary of front office performance
  • Planning and managing team and room utilisation to ensure optimum customer experience
  • Acting as the main point of contact to coordinate and maintain planned and unplanned leave
  • Providing direction to team members when rescheduling clients as required
  • Managing clinic time sheeting practices for all team members, ensuring accuracy and timely submission
  • Upholding company uniform policy, ensuring adherence to standards of personal presentation and ensuring the team maintain expectations in this regard
  • Use reward and recognition frameworks to reinforce high performance, improve performance and demonstrate best practice
  • Making independent and accurate decisions relating to factors that impact clinic performance
  • Completing end of month reporting, including reporting and analysis to provide insights on labour costs and productivity for each clinic
  • Driving clinic performance through leadership and clinic KPI's.
  • Ensuring all team members have KPI's relevant to their role and understanding how these contribute to the clinic objectives
  • Coaching, developing and providing clear feedback for team members in line with regular operating rhythms and through observations
  • Preparing, planning and attending regular budget setting and performance reviews
  • Overseeing the rosters of the clinic/s for staff
  • Overseeing doctors/contractors shifts across the clinic
  • Use of Xero and banking platforms

Performance

  • Understand and embrace data and financial goals as a road map to success for the client and the business.
  • Understand budgets and targets as well as that of your team, current promotions and marketing initiatives

Organisational responsibilities

  • Be fully aware of the company's Organisational Structure, including the correct avenues to pursue for all work-related matters.
  • Keep lines of communication open with all Leaders within the business so that the company can meet your individual needs always.
  • Manage your own personal schedule in advance so that the company's rosters can be planned for and released accordingly.
  • Understand and follow the process for applying for Annual Leave or other types of leave as required.
  • Take responsibility for your own timesheet, ensuring accuracy and timely submission.
  • Uphold the company's uniform policy, taking pride in your personal presentation.

Development and Mentoring

  • Develop your team to become more effective, working with and through our values and our documented learning platform/s.
  • Motivate, inspire and energise your teams so that they are engaged, connected and have a sense of belonging to each other and the brand.

  • Clinical Manager

    4 weeks ago

    Port Macquarie, New South Wales, Australia Collar Talent Group Full time

    The OrganisationWith homes across Australia this not for profit have a unique perspective on care and knows what works to ensure high quality care is delivered daily. No expense is speared in ensuring staff have what they need to do their role to the highest degree.The RoleAs a clinical manager you will drive care and continuous improvement. Never has this...

  • Practice Manager

    1 week ago

    Port Macquarie, New South Wales, Australia Port Westside Pty Ltd Full time $90,000 - $120,000 per year

    Westside Medical is looking for a Practice Manager to join our teamThe RoleWe're looking for a Practice Manager to oversee our recently renovated, modern general practice clinic.Our management team prides itself on a collaborative and team-based approach to providing high-quality care. We are looking for a team leader who shares these values and can get the...

  • National Sales Manager

    2 weeks ago

    Port Macquarie, New South Wales, Australia Trupanion Full time $90,000 - $120,000 per year

    Sales Manager - Veterinary Hospital ChannelNew Business Development (Sales)Full TimeManage our national sales team of 6Manage and grow our key accountsHelp save pet's lives and the grow the Veterinary IndustryWhy Trupanion Pet Insurance?Trupanion is rapidly expanding its reach in Australia and changing the Australian pet insurance industry with technology...

  • Clinical Nurse Consultant

    2 weeks ago

    Port Macquarie, New South Wales, Australia Mid North Coast Local Health District Full time $120,000 - $150,000 per year

    Employment Type: Permanent Full TimePosition Classification: Clinical Nurse Consultant Grade 1Remuneration: $126, $129,314.15Hours Per Week: 38Requisition ID: REQ598794Applications Close: 25 September 2025 Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa). What you'll be doingMid...

  • Clinical Nurse Consultant

    2 weeks ago

    Port Macquarie, New South Wales, Australia Mid North Coast Local Health District Full time $126,000 - $129,314 per year

    Employment Type: Permanent Full TimePosition Classification: Clinical Nurse Consultant Grade 1Remuneration: $126, $129,314.15Hours Per Week: 38Requisition ID: REQ598794Applications Close: 25 September 2025 Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa). What you'll be...

  • Finance Manager

    2 weeks ago

    Port Macquarie, New South Wales, Australia Durri ACMS Full time $120,000 - $180,000 per year

    About usDurri Aboriginal Corporation Medical Service (ACMS) is an Aboriginal Community Controlled Primary Health Service. For over 40 years, Durri ACMS has provided essential and culturally appropriate health care to Aboriginal and Torres Strait Islander people located in Kempsey, Nambucca Heads, and surrounding communities.Our primary health service site in...

  • Assistant Nurse Unit Manager

    6 days ago

    Port Macquarie, New South Wales, Australia Port Macquarie Private Hospital Ramsay H ealth Full time $90,000 - $120,000 per year

    Permanent full-time positionWe care about YOUAccess counselling, wellbeing services, legal & financial assistanceJoin Australia's largest private health care provider.The OpportunityWe are seeking an Assistant Nurse Unit Manager to support our Medical/Surgical Ward, Close Observation and Wound Clinic at Port Macquarie Private Hospital. As a member of our...

  • Project Manager

    2 days ago

    Port Macquarie, New South Wales, Australia BIRDON Full time $120,000 - $150,000 per year

    Birdon is passionate about innovation, in-house engineering and problem solving. We don't shy away from a challenge; we thrive on it. A proudly Australian manufacturer and industry partner, we provide whole of life solutions to multinational defence, government, maritime, energy and resource sectors.As we continue to grow, so too does our team. We are...

  • Project Manager

    2 days ago

    Port Macquarie, New South Wales, Australia Birdon Pty Ltd Full time $90,000 - $120,000 per year

    Birdon is passionate about innovation, in-house engineering and problem solving. We don't shy away from a challenge; we thrive on it. A proudly Australian manufacturer and industry partner, we provide whole of life solutions to multinational defence, government, maritime, energy and resource sectors.As we continue to grow, so too does our team. We are...

  • Store Manager

    6 minutes ago

    Port Macquarie, New South Wales, Australia Early Settler Full time $90,000 - $120,000 per year

    Who are we?Early Settler is about stylish modern living - We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There's no place like home and, no matter what your style, we've got something to make yours even more comfy and beautiful.Why Join Us?Here at Early Settler, we are looking for...