Service Coordinator

Full-Time | Maryborough QLD | SCHADS Level 5.1 – 5.3 + Salary Packaging + Penalties + Super

Are you looking for a role where relationships truly matter? Are you an enthusiastic, dependable self-starter who thrives on building connections, mentoring teams, and achieving exceptional outcomes for people living with disability?

If so, Community Lifestyles Agency Inc. (CLA) wants YOU to join our incredible team

About Us

For over 30 years, CLA has been a trusted, not-for-profit organisation supporting people with disability in Maryborough, QLD. We believe everyone deserves a valued role in their community—and we're committed to making this a reality.

About the Role

We're seeking a full-time Service Coordinator (76 hours/fortnight) to lead and support our team in delivering high-quality, person-centred services. This is a key leadership role that involves mentoring support workers, coordinating service delivery, and engaging with families and stakeholders.

You'll be based in our Maryborough office with on-call responsibilities.

What We Offer

• Competitive SCHADS award rates (Level 5.1 – 5.3)
• Generous salary packaging up to $15,600
• Ongoing training & development opportunities
• A supportive, values-driven team culture

Your Skills & Experience

• Understanding of the NDIS, relevant legislation, practice standards and operational guidelines
• Understanding of the NDIS Quality and Safeguard Commission and provider responsibility for reportable incidents
• Ability to interpret legislation and apply in practice
• Demonstrated experience in delivering services within disability sector in a leadership position, minimum 1 year
• Understanding and experience in high care supports
• Understanding of Restrictive Practice and Positive Behaviour Support
• Understanding and experience in conducting risk assessments and implementing risk management strategies
• Strong interpersonal, verbal, and written communication skills
• Proven ability to lead and support a team, including assisting rosters, mentoring staff, and assisting HR-related performance management matters.
• Excellent verbal, written, and interpersonal communication skills, with the ability to build positive relationships with participants, families, professionals, and the broader community.
• Competent and comfortable with technology
• Ability to plan, organise, and participate in group activities, events, and travel logistics, ensuring safety and meaningful experiences for service users.
• Possession (or willingness to obtain) a relevant tertiary qualification, Blue Card, NDIS Worker Screening Check, and a current QLD Driver's Licence.

Role Responsibilities

• Team Coordination: Oversee day to day service delivery operations for assigned teams, ensuring compliance with organisational policy and procedures
• Stakeholder Engagement: Build and maintain relationships internally and externally, facilitate and chair meetings with stakeholders
• Plan Implementation: Provide guidance, support and mentorship to teams to implement individualized support and care plans, including positive behaviour support plans
• Community Engagement: Build local networks to increase inclusion and meaningful participation.
• Service Improvement: Identify areas for improvement and take steps to action, act on feedback received from stakeholders to improve service delivery
• Strategic Input: Participate in professional development and contribute to future planning.
• Data Analysis & Reporting: Collect and analyse data to evaluate program effectiveness and prepare reports for management and stakeholders.
• Risk Management: Identify and mitigate risks associated with service delivery, ensuring a safe and effective working environment.
• Incident Management: lodge 24 hour reportable incident notifications in line with NDIS guidelines and organisational policy and procedure
• Conflict Resolution: Mediate disputes and provide guidance to staff, participants, families and stakeholders to maintain a positive and supportive environment.

• Qualifications & Requirements

• Relevant Tertiary Qualification (desirable)

• Current QLD Driver's License
• Willingness or ability to obtain:
• Blue Card (Working with Children)
• NDIS Worker Screening Check

You're the Right Fit If You…

• Bring a positive, fun, and flexible attitude
• Thrive in a dynamic, people-focused environment
• Have a passion for building community and supporting others
• Can work collaboratively with families, therapists, and advocates
• Demonstrate reliability, compassion, and creative thinking

Any questions or enquiries please contact the Human Resources team on or email:

Applicants are encouraged to apply as soon as possible as applications will be reviewed prior to the closing date 04/10/2025 and as such the closing date for this position is subject to change if we find the right person earlier.