Client Services Coordinator

6 days ago

Hervey Bay, Australia Right At Home Full time $104,000 - $130,878 per year
Description

Are you passionate about making a real difference in people's lives? At Right at Home Central Queensland, we're more than just a care provider we're a team of dedicated professionals bringing warmth, support, and independence to our clients every day.

We're on the lookout for caring, reliable, and energetic individuals to join our growing team

Make an impact. Feel valued. Work local.

Because there's no place like Right at Home

About the Role:

As a Care Coordinator, you will play a vital role in planning and managing care services for clients receiving in-home support. You'll work closely with our field staff, clients, families, and health professionals to deliver services that truly make a difference. We are looking for a team member to help us cover maternity leave (with potential to be an ongoing role)

Key responsibilities include:

  • Conducting initial assessments and developing person-centred care plans
  • Coordinating and scheduling care services with accuracy and efficiency
  • Supporting carers with guidance, resources, and regular check-ins
  • Maintaining compliance with care standards and documentation
  • Ensuring clients feel heard, respected, and supported at all times
  • Living our mission: "Improving the quality of life for those we serve."
What We're Looking For:

We're seeking someone who is both caring and capable someone who thrives on connection and brings a high level of professionalism to everything they do.

You will ideally have:

  • Experience in care coordination, case management, or a similar role
  • A background in aged care, disability support, or community services
  • Excellent communication, time management, and problem-solving skills
  • A strong ethical approach and attention to detail
  • Confidence using technology and care management systems
  • A current driver's licence and access to a reliable vehicle
What We Offer:
  • A supportive, inclusive team environment
  • Part-time role with the opportunity to grow into full-time
  • Access to a company car for work-related travel
  • Ongoing training and career development
  • The opportunity to make a real, lasting impact in your local community
Qualifications
  • Certificate IV or Diploma in Aged Care, Disability, Community Services or similar (preferred) with minimum 2 years' experience
  • Knowledge of Home Care Packages (HCP) and or NDIS (Desirable)
Preferred Skills
  • Excellent Time Management & Prioritisation
  • Strong Communication Skills
  • Interpersonal & Relationship-Building Skills
  • Problem-Solving & Critical Thinking
  • Attention to Detail & Documentation Accuracy
  • Knowledge of Community/Aged Care Systems
  • Leadership & Team Coordination
  • Tech-Savvy & System Competence
  • Understanding of Care Standards & Ethical Practice
  • Client-Centred Mindset

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