Elder Care Support Coordinator

Are you motivated, dedicated, innovative and passionate with a strong commitment to improving health outcomes for the Aboriginal and Torres Strait Islander community?

About the Opportunity - 12 month Full-Time Contract (with options of extension)

Galangoor Duwalami Primary Healthcare Service is seeking a Elder Care Support Coordinator to join us in creating Healthy Living, Healthy Communities and a Healthy Futureon Queensland's fabulous Fraser Coast.

A rewarding opportunity awaits you to work at an innovative Aboriginal Community Controlled Health Service (ACCHS with a multi-skilled and experienced practice team and growing client group.)

Imagine learning how to support Aboriginal and/or Torres Strait Islander people and their families to find and access available services, while respecting and valuing their connections to Country, family, and community.

About the Role

The ECSC role will support identified clients to navigate access to appropriate local aged care support services. They will provide advocacy support to ensure clients receive a culturally safe plan assessment. The ECSC will support clients to understand their aged care service entitlements, including My Aged Care registration, contractual arrangements, and costs, and will help ensure Elders and their family are well-prepared for plan reviews and outcomes. This role will liaise with aged care Assessors to ensure Elders are well-supported throughout the assessment process.

Underpinning the role are two key work practices: Cultural Safety and Trauma Informed Practice.

The ECSC will work closely with the Elder Care Support Connector to support identified clients. The duties of the ECSC may vary depending on the specific needs of the customer.

Pre assessment support, which may include supporting clients to identify available services and access pathways.

• supporting clients through the aged care assessment process, which may include briefing assessors, involvement in assessment interviews, collaboration with assessors to develop appropriate support plans, and reviews of support plans.
• support clients and their family to identify and select appropriate aged care service providers.
• support clients and their family to understand contractual arrangements and costs of care.
• support clients in care planning with aged care service providers to ensure the client's care and safety needs will be met.
• advocacy to ensure client care and cultural needs are being met, and to address any issues with service providers.
• provide support for family members in relation to clients' care needs, which may include linking clients to other related services, transfer of care, support through related processes, and information relating to care options and costs.
• Building knowledge of local services and organisations clients can utilize.
• Engaging with My Aged Care and local assessment staff
• Active community outreach to promote services and engage with potential clients
• Provide cultural support to clients and their carers, and inform them of aged care services 2
• Identify internal referral pathways or other support systems available to clients to ensure appropriate supports are accessed, for example SEWB programs, community engagement programs, etc
• Involvement with, and support for families to be informed when making decisions on care and services.
• Making sure clients and their carers are informed of the changes to the aged care services.
• Deliver face-to-face engagements to promote their role and aged care supports available, and
• Develop local, place-based communications materials and resources

No qualification is required for this role however demonstrated experience in a health or care sector role working with older Aboriginal and Torres Strait Islander people is desirable.

Your next steps…

Provide cover letter and CV to Kim Henschke via email

Applications Close - COB Monday 1st September 2025