Employee Coordinator – Home and Garden Services

Suncare is committed to "Making People's Lives Better".  We do this through providing innovative personal solutions that support people to live their life, their way.  We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:

Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic

Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation.  Every day, Suncare employees are making a difference to real people and making people's lives better

Lead, Support, and Make a Difference

As Employee Coordinator – Home and Garden Services, you'll play an important role in leading, developing and supporting our Home and Garden Professionals as you drive engagement, strengthen team connections, and cultivate a positive and respectful workplace culture. Through your leadership you will influence meaningful outcomes for customers, staff, and the organisation.

Based in Hervey Bay, the new full-time role (Monday to Friday, 7:30am – 3:36pm) includes regular travel to Gympie, Bundaberg, and Rockhampton to meet with your direct reports.

More about the role

Reporting to Operations Manager – Business Support, you will:

• Coordinate programs that support employee engagement, wellbeing, and a positive team culture across regions
• Provide leadership across dispersed teams, building strong regional connections and relationships
• Support staff performance and development, with guidance from the People and Culture Team
• Manage onboarding processes including inductions, equipment, probation, and training at all sites
• Collaborate on workforce planning and monitor KPIs to improve service delivery and team performance
• Address staff concerns, drive improvements in training, safety, budgeting, and embed a culture aligned with Suncare's values

About You

In addition to strong leadership experience and a customer-focused mindset, you'll bring a positive attitude toward working in community aged care and embrace continuous improvement and growth activities. You'll also bring:

• Excellent communication, consultation, and negotiation skills
• Proven leadership experience in home and garden services, or associated industry services, with knowledge of quality community support service delivery
• Strong computer skills, including MS Office and database management, with ability to educate and support team members in their use of workplace technology
• Demonstrated ability to motivate others and drive goal achievement
• Strong organisational and time management skills, with experience managing competing priorities
• Capacity to work independently and collaboratively, representing the organisation professionally
• Respect for confidentiality, resilience, and sound problem-solving abilities
• Willingness to use your own vehicle for work purposes and to travel to regional offices between Rockhampton and Gympie. Where possible, a Suncare fleet vehicle may be used for long distance travel.

What we offer

At Suncare, our people really are our greatest asset. We offer:

• Not-for-profit salary packaging benefits
• Flexible work options (including hybrid office and work from home)
• A friendly, supportive team environment that values all voices
• Fitness Passport and health and wellbeing programs
• Employee Assistance Program (EAP)
• Advanced technology to support you in your role
• Comprehensive induction plus ongoing training and development
• Career opportunities in a rewarding, growth industry
• And this position is eligible to receive QLeave

Apply now

Ready to join our team of 800 staff and 200 volunteers committed to making people's lives better? Please apply by including your resume and a cover letter.

As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical demerit point/driving history and reference checks.

We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website

Applicants may be requested to disclose any pre-existing illness or injury which may impact on their ability to perform the advertised role.  Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003

Suncare is an Equal Opportunity Employer