Disability Support Services Manager

Multicap Tasmania is seeking suitable applicants for the position of Disability Support Services Manager (DSSM).

The role is based in Devonport and surrounding areas. Some travel required.

About the Role

The role of Disability Support Services Manager (DSSM) is responsible for providing strong leadership/mentorship and operational support to disability support teams ensuring the provision of high-quality supports and experiences for our clients.

The work environment is fast paced and our DSSM's work collaboratively to improve and develop our services so the people we support are empowered to live their best lives.

This role includes monitoring and reporting on outcomes delivered by staff ensuring supports are helping our clients achieve their goals, aspirations and encouraging active participation within their local communities.

The DSSM is responsible for:

· Managing and providing coaching and mentorship to disability support teams to deliver high quality supports and services to our clients. This includes working with internal stakeholders to ensure our staff have the appropriate skills, qualifications and behaviours to meet the needs of our clients.

· Innovative coordination/ planning and delivery of supports and services.

· Leading and encouraging teams to identify and implement strategies to ensure continuous improvement of service delivery.

· Ability to have difficult conversation and support staff as required.

· Provision of a high level of customer service to our clients and their families.

· Promote and strengthen positive relationships with internal and external stakeholders.

· Sophisticated stakeholder management – liaise and meet with community groups, clients, and their families to ensure we are delivering excellent service delivery outcomes.

· Develop detailed work plans with clear key performance indicators to ensure teams are giving and being their best.

· Manage risk and issues arising in the course of service delivery in line with the NDIS Quality and Safeguarding Framework.

About You

If you're looking to excel in a dynamic environment where ongoing change is the new normal, then this role is for you. You'll have an opportunity to influence and be a part of innovative projects inline with our operational plan.

You'll be responsible for large teams and need to lead with a contemporary mindset to ensure best practice support for people with disabilities. You'll also be working with us to implement and maintain quality and best practice initiatives.

Rolling up your sleeves when others need help is something you love and you're open to working an on-call roster that may see you be on call for some evenings.

Your skills and experience might include:

· Degree Qualification or Certificate IV in Disability and or equivalent significant relevant experience.

· Significant experience in coordination of disability support services in accordance with the NDIS practice standards.

· Comprehensive knowledge of NDIS rules and the quality and Safeguarding framework.

· Demonstrated ability to provide empowered leadership to teams, creating an environment that promotes positive relationships with employees, clients and other stakeholders.

· Strategic thinking, operational excellence, and focus on continuous improvement and customer experience to identify practical ways to support people with a disability to live their best lives.

· Exceptional interpersonal skills with the capacity to liaise effectively and cooperatively with a wide range of internal and external stakeholders.

· Demonstrated ability to plan and prioritise work to ensure outcomes are achieved.

· Ability to manage the teams and still provide hands on and direct support to team members.

· Change management skills, leading a team through a dynamic environment and the complexities of growth and diversification.

· Ability to plan and mange resources and budgets effectively.

· Ability to problem solve and resolve complex and challenging issues by making timely and appropriate decisions.

· The ability to effectively manage risk and issues arising in the course of service delivery and alignment with the NDIS Quality and Safeguarding Framework.

What Next?

If this opportunity excites you, apply now by submitting your CV and a cover letter to We value diversity and inclusion and welcome applications from candidates of all ages, cultural backgrounds, abilities, and genders. Let us know of any specific requirements to facilitate your application process for the best opportunity for success. A position description can be requested by emailing or alternatively on our website at

Applications close: 5th September by COB