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Inbound Customer Service Consultant

2 weeks ago


Clayton South, Victoria, Australia Weploy Full time $60,000 - $80,000 per year

At Weploy we're on a mission to make recruitment, not suck. We make finding work simpler and better. Our in-house technology instantly matches talented candidates (our Weployee community) with incredible job opportunities across Australia. Whether you're looking for flexible, hybrid, or remote roles, Weploy connects you to top-tier brands without the stress of long hiring processes.

Benefits

Great pay – above award $35.58 per hour + super

Career growth – work with some of Australia's leading brands and progress in your career

No lengthy applications – we match you directly with roles that fit your skills

Your Next Role:

We're looking for passionate individuals to support customers with their insurance service needs. This role is all about making a difference for customers while thriving in a dynamic and supportive environment.

Contact Centre Customer Service Role – Make a Difference

Full-time hours | Mon-Fri 9-5pm

Starting Sept

Onsite in Clayton office

Help customers daily – Answer calls, emails & chats per day)

Achieve key metrics – Handling time, quality & customer satisfaction

Full training provided – Feel confident from day one

Supportive & dynamic team – Work with like-minded people

What You'll Do:
  • Help customers with private health insurance queries, from reordering member cards to payment updates.
  • Handle inbound calls and follow-up outbound calls with care and precision.
  • Address general questions about insurance services, ensuring customers feel supported and informed.
  • Possibility to cross-skill into web chats for those who are ready to expand their expertise.
What You Need

Full-time availability (Mon-Fri) – Visa holders must be eligible for full-time work

6-12 months of recent call centre or high-volume phone-based experience

Customer centric mindset, you care about providing an A-class customer experience

Resilience & a can-do attitude in a fast-paced environment

Exceptional communication skills – both written and verbal

Professional references from previous employers

Ready to Get Started?

Apply now and kick-start your Weploy journey One of our dedicated Talent team members will connect with you soon