Doorperson (Guest Services)

20 hours ago

Perth, Western Australia Marriott Hotels Resorts Full time $60,000 - $80,000 per year
Description

Guest Arrival Team Leader 

  • Beautiful location on the Elizabeth Quay waterfront
  • 5 minutes walk from Elizabeth Quay station and close to public transport
  • Free Employee Duty Meals
  • Free breakfast cereal, coffee and tea throughout the day
  • Discounts on hotel rooms and food and beverage with Marriott Internationally
  • Discounts on retail venues around the location
  • Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
  • Recognition and wellbeing programs
  • Training and Career Development opportunities within an international brand
  • Employee activities and celebrations throughout the year

About the Role

Duties

  • As the first hotel contact provide a warm welcome to all guests/visitors
  • Greet and escort guests to rooms. 
  • Open doors and assist guests/visitors entering and leaving property. 
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests. 
  • Oversee and control all movement on the Hotel Driveway
  • Delegate parking and luggage assistance to the porter/valet team
  • Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. 
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. 
  • Arrange transportation for guests/visitors, and record advance transportation request as needed. 
  • Communicate parking procedures to guests/visitors.

Skills & Experience

  • Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
  • I'm Alert Food Safety Certification (from City of Perth) 
  • Experience working in customer service role preferable
  • Passion for customer service
  • Unrestricted working rights for Australia

Only shortlisted candidates will be contacted to go through our selection process.  


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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