Provider Engagement Advisor

Ageing Australia is the national peak body representing providers across the aged care landscape, including retirement living, seniors housing, residential care, home care, community care, and related services. We advocate for our members, providing expert advice, resources and tailored services to ensure they deliver exceptional care to older Australians.

Why join Ageing Australia?

At Ageing Australia, we are dedicated to creating a supportive and rewarding work environment. We ensure our people are well-compensated, enjoy great benefits, and receive the support they need. We prioritise the wellness of our team and their families, fostering a culture of care and excellence. If you are successful you will enjoy:

• Five weeks paid annual leave (pro-rata)
• Annual professional development budget
• Competitive salary plus flexible working options
• Access to employee assistance program
• Inclusive culture where communication and collaborative thrive.

About the Role:

The Services and Sector Capacity (S&SC) teams in Ageing Australia provide information, resources, products and services that enhance quality and support the long-term sustainability of organisations within the aged care sector.

The Programs team manages government funded programs designed to strengthen the aged care workforce and address staffing shortages across all aged care facilities.

The Home Care Workforce Support Program (HCWSP) is an initiative of the Australian Government aimed at strengthening the personal care workforce and helping older people live at home for longer. This is a significant drive to grow the home care workforce and place an additional 4000 home care workers across the country.

The program will build awareness of employment pathways within the aged care sector, support the screening of new workers and enhance providers' capacity to attract, develop and retain a skilled workforce, including facilitating access to accredited training programs.

Effective, 1 July 2025, the HCWSP will support aged care providers across regional Victoria and Tasmania.

The purpose of the Provider Engagement Advisor is to drive engagement with 80% of regional home care providers across targeted regions as part of HCWSP, supporting the uptake of pre-screened candidates and facilitating the integration of sustainable, local workforce solutions.

This position is part-time fixed term and will end on 31 December 2027. Applicants located outside of Shepparton are encouraged to apply, however regular travel is required.

Key Stakeholders:

External:

Aged care providers, Job seekers, Registered Training Organisations

Internal:

Services and Sector Capacity team and other Ageing Australia teams

About You:

This position is responsible and accountable for delivering the following key outcomes:

• Build and maintain strong relationships with regional home care providers to promote the objectives of the HCWSP.
• Conduct regular outreach and engagement activities (e.g. meetings, forums, site visits) to ensure provider needs and workforce gaps are understood.
• Achieve engagement targets by enrolling at least 80% of identified providers across targeted regions.
• Assist Workforce Engagement Officers in facilitating the connection between pre-screened candidates and suitable home care providers.
• Work with the Retention Specialist to monitor and report on placement outcomes, including retention and satisfaction.
• Collaborate with providers to identify workforce challenges and co-design locally tailored workforce solutions.
• Collaborate with the HCWSP team to provide guidance or direct providers to the relevant specialist for support with workforce planning, recruitment, and skills development.
• Promote initiatives that support long-term workforce sustainability, such as training, mentoring or micro-credentialing.
• Accurately record and report engagement and placement activities using designated systems or tools.
• Contribute to regular reporting, evaluation, and continuous improvement of the program.
• Gather feedback from providers and where relevant, candidates, to identify improvement opportunities.
• Share insights and recommendations with the broader team to refine engagement strategies and program delivery.

Selection Criteria:

• Previous experience working with employers, service providers, or community organisations—ideally in the health, aged care, or community services sector.
• Experience delivering or supporting government funded programs, workforce initiatives or community-based projects.
• Experience working in regional or rural communities and an understanding of local workforce issues and community dynamics.
• Understanding of the challenges and dynamics facing regional home care providers, including workforce shortages, skills gaps and service delivery issues.
• Proven ability to build trusted relationships and influence diverse stakeholders.
• Understanding of the challenges and dynamics facing regional home care providers, including workforce shortages, skills gaps, and service delivery issues.
• Strong written and verbal communication skills, including the ability to facilitate discussions, lead presentations or represent a program publicly.
• Ability to meet KPIs, track progress and report outcomes
• Willingness and ability to travel to regional locations, accounting for around 20% of the total program duration.
• Demonstrated strong work ethic and a commitment to Ageing Australia's values, with a genuine passion for improving outcomes in aged care.

How to apply: Click the "Apply" button and submit with your resume and a cover letter outlining your suitability for the role.

Employer Questions:

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