Change Management Lead

At Greater Shepparton City Council, we are seeking a Change Management Lead to champion and drive cultural and operational transformation across the organisation. This is a unique and high-impact role that will play a critical part in shifting our focus from compliance to performance and people-centred.

About the Role

As the Change Management Lead, your initial focus will be to lead two major whole-of-organisation projects:

• Organisational Culture Change
• Customer Experience Transformation

Working closely with the Executive Leadership Team, Project Control Groups, and the broader workforce, you will ensure that change initiatives are well-understood, supported, and successfully embedded across all levels of the organisation.

This role does not include direct staff management but offers significant influence and cross-functional leadership. You'll be instrumental in guiding teams through change, explaining the 'why' behind initiatives, and fostering genuine buy-in and alignment from employees across all departments.

What You'll Be Doing

• Lead and deliver key organisational change initiatives, with a focus on culture,  customer experience, efficiency and innovation
• Work collaboratively with project teams, senior leaders, and staff across all levels to drive engagement and ensure successful implementation.
• Act as a trusted advisor to the CEO and Executive Leadership Team on change strategy, frameworks, and communication.
• Translate complex project goals into clear, relatable, and actionable outcomes for staff.
• Influence positive behavioural and mindset shifts aligned to our future vision.
• Promote a culture of innovation, collaboration, performance and being people focussed.
• Ensure effective stakeholder management and communication throughout the change lifecycle.

What We're Looking For

• A highly experienced and strategic change management professional.
• Proven ability to lead complex, cross-organisational change projects with measurable outcomes.
• Exceptional communication and engagement skills – a natural collaborator who can build trust and bring people along the journey.
• Strong understanding of cultural transformation and customer-centric practices.
• Experience working within or alongside executive teams and governance groups.
• Knowledge of project management frameworks (e.g. Prince2, Agile, ADKAR) and the ability to adapt or implement new approaches to suit the organisation's needs.

About us Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fifth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing,  transport and health care. The Goulburn Valley is often referred to as 'The Food Bowl of Australia' as around 25% of the total value of Victoria's agricultural production is generated in this area.

Greater Shepparton has a population of approximately  69,000, and is culturally rich with 17.4% of residents being born overseas. The area has excellent education, recreation, cultural, social and health facilities and tourism is a developing focus for the region.

Why Join Us?

At Greater Shepparton City Council, we're on a mission to become more innovative, responsive, and people focused. As our Change Management Lead, you'll play a central role in driving this transformation and shaping the way we work into the future.

This is your opportunity to make a lasting impact — not only within the organisation but also for the community we support.

Ready to lead change with purpose?

Apply now and help us build a culture where innovation thrives and customers come first.

Applications close: Friday 7th November

For further information, contact: Nick Kelly on or email