Motorcycle Service Advisor/Warranty Clerk

6 hours ago

Shepparton, Victoria, Australia Jacob Group of Companies Full time $60,000 - $80,000 per year

We're thrilled to announce the opening of our brand-new showroom, and we're looking for passionate individuals to join our team This is an incredible opportunity to be part of something new, contribute to our success, and grow with us.

About Us :

Shepparton Motorcycles is part of the Jacob Group of Companies, a proud, locally-owned family business operating for over 90 years. Our success has been built on the exceptional people who work with us and their desire to achieve and provide our customers with the best product and experience.

We are a leading motorcycle dealership and service centre dedicated to providing exceptional service and support to motorcycle enthusiasts. We pride ourselves on our commitment to quality, customer satisfaction, and a passion for motorcycles.

What you'll be doing

  1. Providing professional and courteous customer service to our motorcycle owners
  2. Accurately diagnosing and estimating repair costs for motorcycle servicing and maintenance
  3. Communicating with customers to provide regular updates on the status of their motorcycle repairs
  4. Efficiently processing warranty claims and liaising with manufacturers to ensure timely resolution
  5. Maintaining detailed records of all service and warranty work performed
  6. Parts interpretation
  7. Supporting the wider service and parts team as needed to ensure smooth operations

What we're looking for

  1. Proven experience in a similar customer-facing role
  2. Excellent communication and interpersonal skills to effectively liaise with customers and colleagues
  3. Proficiency in Microsoft Office suite and experience with warranty claims management software
  4. A keen eye for detail and the ability to work efficiently in a fast-paced environment
  5. A passion for providing exceptional customer service and a commitment to continuous improvement

What we offer

At the Jacob Group of Companies, we value our employees and offer a range of benefits and career development. These include:

  1. Competitive remuneration
  2. Comprehensive training and development opportunities
  3. Access to discounted motorcycle servicing and parts
  4. A friendly and collaborative team environment
  5. New and modern facilities

Apply now to become our next Motorcycle Service Advisor/Warranty Clerk.

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