Collections Officer

• West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
• No weekends or late nights Monday – Friday 8:00AM – 4:30PM
• Supportive training and career progression + gain a Cert III in Financial Services

Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services and we're committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community.

About your new role

We are seeking experienced collections professionals to join our team as a Customer Relationship Manager. This role suits individuals who have proven experience in collections, skip tracing and a strong understanding of compliance frameworks and regulatory obligations.

What your new job involves

• Manage a portfolio of outstanding accounts from Australia's largest institutions
• Use your experience in collections and skip tracing to locate customers and negotiate tailored repayment solutions
• Handle high volumes of outbound and inbound calls
• Maintain strict adherence to industry regulations and compliance frameworks
• Negotiate effectively, manage objections and create sustainable customer outcomes

What we can offer you

• Competitive base salary with uncapped bonus potential
• Flexible hybrid work opportunities considered in as early as 6 months (2 days office, 3 days WFH)
• Ongoing professional development, including leadership pathways and the opportunity to gain a Certificate III in Financial Services
• Perks and discounts through our employee benefits platform
• Free membership and competitive rates with our Car Share partner and Novated Leasing options
• Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
• Paid volunteer days
• Purchase additional annual leave
• Regular team engagement events
• 'Dress For Your Day' from smart casual to business attire
• End-of-Trip Facilities available for bicycle storage and showers

Who you areIf you are ready to take the next step in your collections career with an organisation that supports ethical practices, growth and success, we want to hear from you.

• Proven experience in collections, recoveries or credit control
• Strong knowledge of skip tracing techniques
• Solid understanding of compliance obligations, debt collection guidelines and relevant regulatory frameworks
• Excellent communication skills (both written and verbal)
• Resilience and professionalism in challenging conversations
• Share a passion for results in a fast-paced, target driven environment
• A desire to learn and take on feedback

Essential Criteria

• Must be available to work permanent full-time, Monday – Friday 8:00AM – 4:30PM

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. SOUTH BRISBANE / WEST END 4101