Guest Experience Attendant

2 days ago

Melbourne, Victoria, Australia Minor International Full time $45,000 - $65,000 per year
Company Description

Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

At Oaks Melbourne on Market Hotel, we pride ourselves on creating memorable stays by delivering seamless service across every touchpoint. We're looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office and Food & Beverage operations.

This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part of our boutique hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out and everywhere in between.

Key Responsibilities:

  • Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
  • Assist with food and beverage service in our café, bar, or during in-room dining
  • Provide local recommendations, handle guest requests, and respond to feedback promptly
  • Deliver orders, clear tables, and maintain cleanliness of the F&B area
  • Set up and pack down breakfast or function areas as required
  • Coordinate with housekeeping and other departments to ensure guest needs are met
  • Process payments accurately and maintain up-to-date guest records
Qualifications

To be successful, you will have:

  • Previous hospitality experience across front office and/or F&B (preferred)
  • A positive, adaptable attitude and excellent communication skills
  • Confidence in handling multiple priorities in a fast-paced environment
  • A passion for creating memorable guest experiences
  • Availability to work across a 7-day rotating roster, including weekends and evenings
  • RSA Certificate (or willingness to obtain)
Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.​​​

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