Customer Service Officer

2 weeks ago

Gilgandra, Australia Gilgandra Shire Council Full time $1,491 per year

Gilgandra Shire Council is seeking a Customer Service Officer to join the Aged Care & Disabilities team

  • Full time 35 hours week
  • Rostered day off every fortnight - an extra 22 days off a year
  • Weekly pay cycle
  • Salary range $ $1491.85

ABOUT THE ROLE

The Customer Service Officer position is to provide high-quality, person-centred customer service to clients, carers, families, staff and service providers accessing aged care and disability services. The role acts as the first point of contact, offering accurate information, compassionate support, and timely referral in alignment with legislative requirements, Gilgandra Shire policies, procedures and sector best practices.

Essential

Salary and conditions will be in accordance with the Local Government (State) Award 2023.

ABOUT YOU

Council is looking for someone who has the following qualities, experience and/or qualifications:

  • Certificate III in Business Administration (or Customer Service equivalent experience)
  • Demonstrated experience with computers, including operating software systems, Microsoft office and internet
  • Minimum 2 years' experience in a customer service role
  • Demonstrated ability to promote Council in a positive manner
  • Demonstrated ability to maintain confidentiality and sensitivity to political and other issues
  • Willingness to learn new systems and possess a commitment to a continuous improvement workplace
  • Demonstrated understanding and commitment to Work Health and Safety
  • Current Driver Licence

BENEFITS

  • Weekly pay cycle
  • 12% employer contribution to superannuation
  • 4 weeks annual leave with the ability to take at full pay, half pay, or double pay
  • Long Service after 5 years employment with a NSW Council
  • Subsidised corporate uniform
  • Ongoing learning and development
  • 15 days sick leave
  • Access to Health and Wellbeing initiatives
  • Opportunity to contribute and make a difference to our community

Applications for this position close at 9.00am, Monday 18 August 2025.

ENQUIRIES

Director Aged Care & Disabilities, Donna Dobson or the People & Culture Team on

HOW TO APPLY

Before you apply for this position, please read the Position Description carefully to assess your eligibility and suitability for the position. . You will also be required to attach your current resume which should include two recent employment related referees. Please note that you cannot submit your application without attaching your resume. Council will only accept applications submitted online. Please include in your resume, evidence of qualifications that you possess.

All correspondence will be via the email you have provided in your application.

ABOUT GILGANDRA

Gilgandra is a vibrant rural community in Central West NSW, situated at the junction of three main highways and in close proximity to Dubbo. There is a strong supportive community that has worked together to develop excellent schools, medical services, retail services and recreational activities that you simply do not see in communities of a similar size.

Gilgandra presents you with an opportunity to have an excellent lifestyle you may not be able to afford in the city.

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