Service Specialist

About Liberty

Helping people is in our DNA . As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers.

We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful.  These values inform everything we do, from how we look at the world, engage with our customers and treat each other.

 About the role

As a Service Specialist, you will be the first point of contact for Liberty's valued customers and business partners, providing our customers support on loan products post-settlement. Liberty is proud to offer an environment for you to thrive, grow and be continuously challenged in your career. Our supportive and dynamic team work collaboratively to help our customers and business partners #GetFinancial. 

What your day may look like

• Providing an exceptional customer experience with the loan application process
• Responding to customers and business partner's enquiries via phone, email and webchat
• Participating in team stand ups and contributing to continuous improvement of our services and process
• Building relationships and providing free-thinking solutions to our customers and business partners
• Having fun and learning with your team

Enough about us, let's talk about you:

You are a free-thinking recent graduate who is:

• Passionate about customer experience 
• Great communicator with strong problem-solving skills
• Egar to learn and grow in a dynamic, agile environment 
• A team player who thrives in a collaborative culture

Why join Liberty?

At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we're incredibly proud of the diverse and inclusive culture we've built. We're living this commitment through our gender equality, disability, LGBTQIA+, mental health and religious and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders and other cultural minority communities.

We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation.

We are thrilled to be the Employer of the Year at the 2021 and 2023 at the Women in Finance Awards - we will never be finished making Liberty the best place to work. We believe it's the little extras that can make a big difference in helping our team meet their needs. There's more to working at Liberty than just great financial rewards - we provide access to a large number of great benefits such as: 

• Wellness perks including, free counselling, yoga and meditation classes, flu vaccinations, health-checks, massages, private health and gym subsidies
• We are social with monthly themed lunches and events, EOY and EOFY parties Corporate casual dress
• Community groups such as our Internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts) and more
• An opportunity to give back to the community with our Lend-A-Hand initiatives
• Fantastic growth and career progression opportunities with access to online development courses
• There's more? Yes we have daily lunches, coffee, fruit and constant snacks available anytime 

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.

 Ready to Apply?

Submit your application for this role, please click the "Apply Now" button below. 

Only shortlisted candidates will be contacted.