Account Manager

DWF is a leading global provider of international legal and business services.   You will be joining a specialist claims management and adjusting team, who are customer focused and pride themselves on delivering excellent claims management solutions for our insurer clients.   We provide a flexible working environment and encourage our team members to develop professionally in a supportive and friendly environment.

We provide claims management solutions across various lines including, general and product liability, property, marine, business interruption, professional indemnity, cyber and technology, medical negligence, and equine claims.

Main function of job:

As a claims handler you will be working as part of well-established and experienced team, managing liability claims from the first notification of loss through to settlement. You will be instructing experts and making decisions on the validity and quantum of a claim, whilst reviewing evidence for any potentially fraudulent activity. We encourage our people to develop strong working relationships with our clients, stakeholders and suppliers to ensure the delivery of outstanding customer service.

We value our people and support their growth and progression within the business. We have an active ESG agenda and charitable foundation to support our local communities

• Ownership and management of your own claims' portfolio, working under the supervision of Senior Account Managers, with support from the wider liability team.
• Processing new insurance claims notifications and assessing whether preliminary investigations are required.
• Collaborating with insurers to report and seek authority on claims outside of delegated authority limits, ensuring compliance with company and client guidelines and protocols.
• Analysing documentation and evidence to establish whether the policy conditions are satisfied and investigating any potential fraudulent claims activity.
• Advising our clients on the best claims strategy for their desired outcome.
• Ensuring all claims data and documents are accurately recorded in our claims management system.
• Proactively managing claims to ensure the best outcome is achieved quickly for our clients and their customers.
• Instructing external specialists, such as solicitors, loss adjusters and forensic accountants as and when required and ensuring they also adhere to our services level agreements.
• Preparing an initial estimate of costs and ensuring accurate reserves are held and the client is updated of any material changes.
• Adhering to the legal requirements, industry regulations, customer quality standards and Compliance with General Insurance Code of Practice (GICOP) and insurer service standards.

• Previous experience working in an insurance, claims or legal environment, managing general and/or product liability claims.
• A legal qualification or general insurance experience is desirable, especially interpretation of policies, clauses and exclusions, though training will be provided.     
• Enthusiasm and the ability to deliver high quality client centric services.
• Confidence when dealing with people from all walks of life, whilst acting with compassion and delivering the best outcome for our client.
• Good analytical, negotiation and strategic decision-making skills
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• A commercial mindset.
• Good IT literacy and computer skills
• Excellent written communication skills/experience with internal and external referrals and reporting.

If you are interested in joining us, have the enthusiasm to learn, but feel uncertain you have all the right experience, please get in touch anyway as you may be eligible for our training programme.

Benefits:

• Paid parental leave policy.
• Flexible working arrangements.
• Dress for your day.
• Mentor and mentee opportunities.
• Access to professional training and development.
• Bonus Scheme
• Additional day of Birthday leave

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs. 

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.