Manager, Shipping

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eBay Global Shipping is seeking a dynamic and operational-focused Manager of Shipping & Logistics to own and enhance our shipping network. In this pivotal role, you will be the expert on Australia's carrier landscape, managing day-to-day logistics performance, driving cost efficiencies, and ensuring our sellers have access to the best possible delivery options for their buyers.

Key Responsibilities

Operational Management & Performance:

• Manage the daily operational performance of eBay Australia's shipping portfolio, focusing on key metrics: on-time delivery, cost per parcel, tracking accuracy, and loss/damage rates.
• Serve as the primary operational point of contact for major domestic carriers (e.g., Australia Post, StarTrack, Sendle, CouriersPlease, Aramex).
• Conduct regular performance reviews (QBRs) with carrier partners to address service issues, identify improvement areas, and ensure service level agreements (SLAs) are met.
• Troubleshoot and resolve high-priority shipping escalations and operational disruptions in a timely manner.

Carrier Relationship & Strategy:

• Support the development and execution of the carrier strategy for Australia.
• Assist in contract negotiations and rate reviews, providing data-driven insights on performance and cost.
• Onboard and integrate new carrier partners and services into the eBay platform.
• Stay abreast of market trends, new service offerings, and competitive intelligence within the Australian logistics sector.

Cross-Functional Collaboration:

• Work closely with the eBay product and engineering teams to implement and improve shipping-related features and tools for sellers.
• Partner with the customer service team to develop resources and processes for resolving shipping-related inquiries efficiently.
• Provide logistical expertise to support commercial and marketing initiatives aimed at growing the marketplace.

Data Analysis & Reporting:

• Utilize analytics tools (e.g., Excel, SQL, Tableau) to monitor performance, analyze root causes of issues, and identify opportunities for optimization.
• Develop and present regular reports on shipping performance to internal stakeholders.

Qualifications & Experience

Essential:

• 7 years of experience in logistics, supply chain management, or parcel carrier management, preferably within e-commerce or a fast-paced retail environment.
• Demonstrable, hands-on experience working with Australia's major and regional carriers (e.g., Australia Post, StarTrack, Sendle, etc.). You understand their systems, processes, and operational strengths and weaknesses.
• Strong operational background with experience managing SLAs, KPIs, and daily performance metrics.
• Proven ability to build and maintain effective relationships with external partners and internal teams.
• Analytical mindset with proficiency in data analysis and reporting tools (Excel is essential; SQL or BI tools are a plus).
• Excellent problem-solving skills and the ability to thrive in a dynamic environment.

Highly Desirable:

• Experience with eBay's platform as a seller or deep familiarity with its seller tools and shipping solutions.
• Knowledge of cross-border shipping processes and challenges is advantageous.
• Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field.

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