Senior Manager, Shipping

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Drive the future of eBay Australia's customer experience by leading our shipping, logistics, and cross-border delivery strategy. This pivotal role owns the end-to-end shipping journey for millions of domestic and international transactions, ensuring speed, cost efficiency, and reliability. We seek a logistics innovator with deep expertise in global supply chains to optimize carrier partnerships, reduce friction in cross-border trade, and elevate seller and buyer satisfaction.

Key Responsibilities

Strategic Leadership

• Develop & execute eBay Australia's shipping & logistics roadmap, prioritizing cross-border efficiency and scalability.
• Lead carrier negotiations (domestic: AusPost, StarTrack, Toll; international: DHL, FedEx, UPS, regional specialists) for competitive rates, service levels, and innovation.
• Design solutions for complex international logistics challenges (customs clearance, duties/taxes, tracking, returns).

Operational Excellence

• Manage day-to-day logistics performance across B2C, C2C, and B2B channels, focusing on delivery speed, cost, and reliability KPIs.
• Oversee cross-border compliance (Australian Border Force, AQIS, GST regulations) and risk mitigation.
• Partner with eBay's global logistics teams to align and execute AU strategy with international programs

Cross-Functional Collaboration

• Work with Product/Tech teams to enhance shipping tools, tracking visibility, and seller integration.
• Advise Commercial teams on logistics-driven growth opportunities (e.g., new international corridors).
• Support Customer Service with escalation resolution and root-cause analysis for delivery failures.

Data-Driven Innovation

• Analyze shipping data (costs, transit times, damage rates) to identify trends, inefficiencies, and improvement areas.
• Pilot new technologies (e.g., AI-driven routing, blockchain customs docs) and last-mile solutions.
• Optimize returns logistics & reverse supply chains for international items.

Team & Stakeholder Management

• Lead a team of logistics specialists; mentor talent and foster a culture of continuous improvement.
• Build trusted relationships with carriers, 3PLs, customs brokers, and internal stakeholders (Sales, Marketing, Finance).

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