Information Services Officer

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2024 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Information Services Officer you will be responsible for:

As an Information Services Officer within TAFE Queensland Library Network, you'll work and collaborate in person and virtually with like-minded and professional Library staff across Queensland, including our Client Services, Virtual Services, Copyright and Licencing and Learning Services teams. You'll also work with and provide support for TAFE Queensland students, educators and other TAFE Queensland staff.

A typical day will see you providing research and referencing support, assisting students to access TAFE Queensland systems, conducting library tours and orientations, attending professional development, contributing to projects and so much more If academic libraries are your passion, we look forward to hearing from you

This position reports to the Senior Librarian, Library Client Services.

This is a Permanent, Full-Time opportunity.

The position will be based primarily at South Bank campus, however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Perform all library functions and duties in customer service delivery, including but not limited to, opening, closing and maintaining libraries, allocating work to library administration officers, organising and working with library collections, stocktaking and shelving.
• Deliver high quality customer service to assist clients with general enquiries, loans including equipment loans, locating and accessing resources, basic reference and assignment help queries, wireless and PC technical assistance, printing, copying and scanning.
• Assist TAFE students and staff with their use of e-resources, the learning management system, online systems, equipment and software relevant to teaching and learning.
• Ability to adapt to, use and provide support in a range of existing and emerging technology platforms and delivery modes.
• Maintain records and reports and contribute to the collection and collation of statistics.
• Conduct library tours and orientations as required.
• Adaptability to change within your workplace, including but not limited to tasks and library locations.
• Contribute to the development and delivery of the Library Network's programs and promotional and marketing initiatives to ensure client awareness and usage of services and resources.
• Contribute to innovations and projects and participate in the development, implementation and review of library policies, procedures and plans that support a culture of continuous improvement through team work.
• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Proven ability to provide quality customer information service delivery using new technology including, maintaining library information systems, problem solving technology issues and technical services.
• Demonstrated skills in relevant library-based information technology areas such as online systems, e-resource platforms and web technologies.
• Sound knowledge of library principles and practices, with the ability to undertake projects showing your use of initiative and innovation.
• Proven ability to work as part of a team while remaining flexible, organised and showing the ability to prioritise own workload and apply well developed organisational skills to tasks or projects.
• High level of communication and client service skills to work collaboratively with stakeholders and colleagues to achieve outstanding client service.

Mandatory Qualifications/Requirements

• A Diploma of Library and Information Services or equivalent (or near completion of qualification) which allows eligibility for Library Technician membership of the Australian Library and Information Association.

Highly Desirable Requirements

• High levels of ability to problem solve information technology issues across multiple devices.

How to apply

If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume;
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the "How you will be assessed" criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 11:59 PM, Monday 27 October 2025.

Job Reference Number: TQ

For further information, please contact:

Clinton Johnston, Senior Librarian, Library Client Services