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APS4 Service Desk Analyst

2 weeks ago

Melbourne, Victoria, Australia Comcare Full time $104,000 - $130,878 per year

Overview of the Team

The Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.

The Technology Service Desk unit within TAIM provides a responsive and respectful frontline function for desktop and end user support within Comcare's ICT environment. This team provides guidance and assistance in the management of service requests, incidents and ICT asset management.

Overview of the Role

The Service Desk Analyst will work closely with the Service Desk Team Leader. The Service Desk Analyst will provide responsible, reliable and respectful service desk support to users of Comcare's ICT systems within the service level agreement timeframes and as directed. This role is the first point of contact for all ICT enquiries. The Service Desk Analyst will maintain and promote a strong client focused technology service culture to support Comcare's business operations.

Desirable qualifications and experience

  • Qualification in Information Technology or relevant experience

Eligibility and Specific Conditions of Employment

  • Australian citizenship.

  • Character clearance (Australian Criminal History Check).

  • Employee Health Declaration.

  • Six months probationary period for new engagements.

  • Ability to obtain and maintain a Baseline Security Clearance.

  • Specific Conditions:

  • Ability to work flexible hours to support Comcare across Australia.
  • After-hours work may be required.
  • Some domestic travel maybe required, including overnight absences.

How to apply

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).

Please note: The vacancy closes at 11:59pm, Australian Eastern Standard Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact