Service Desk Analyst

5 days ago

Melbourne, Victoria, Australia GPC Asia Pacific Full time $60,000 - $90,000 per year
  • Excellent Salary and Free Onsite Parking
  • Career Development and Progression
  • Corporate Discounts Available

The Role

The purpose of our Full Time IT Service Desk Analyst role is to ensure that our GPC Asia Pacific network of stores, warehouses and support offices across 400+ locations in Australia, New Zealand and South East Asia, receive 1st Level support for IT Services and Business Applications during our core business hours of 6am to 7pm, Monday to Friday.

Reporting to the IT Service Desk Manger, you will:

  • Ensure IT Services are supported and maintained.
  • Provide day-to-day 1st level IT Service Desk support to users via phone and IT Self Service Portal
  • Record and update incidents and service requests utilising Service Now in alignment with SLA guidelines
  • Monitor telephone queues and answer calls within SLA guidelines
  • Provide first call resolutions to incoming calls where possible using knowledge base articles
  • Identification and escalation of High Priority incidents as required

Mandatory Technical Skills:

  • Microsoft Operating System support (Windows 10 & 11)
  • Microsoft Office Application support
  • User administration using Active Directory, etc.

Experience in the following areas would be advantageous:

  • Delivery of support within an ITIL framework
  • Applications deployed via Citrix
  • Lotus Notes and Office 365
  • Mainframe (ZOS) and PSeries (AIX) operating systems
  • Retail Systems including Point of Sale equipment
  • Warehouse Management Systems and Financial Systems
  • Supply chain industries (retail, wholesale, distribution, transport)

To be successful in this role you will need to demonstrate the following:

  • A positive and 'Can do' attitude to work
  • Be a dedicated team player with high customer focus and excellent communication skills
  • Some flexibility in working hours
  • Be able to build and maintain positive relationships with other staff, users and suppliers
  • Be able to work independently and to use initiative and judgement to solve problems effectively and achieve results

Looking after you:

We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

  • Staff discounts across the GPC Asia Pacific group of Companies
  • Private health insurance discounts
  • Employee assistance program
  • A highly safety conscious work environment
  • We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
  • Paid volunteer leave allowing you to give back to your chosen charity/community organisation

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still. Reach is key to our success. Learn more about our business online at

Send your CV to our Careers Team by clicking APPLY

Please note only short-listed candidates will be contacted.

  • Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia GRANITE CONSULTING Full time $60,000 - $80,000 per year

    **Our construction client is looking for Service Desk Analyst, Melbourne based, short term engagement. Position Title: Service Desk AnalystLocation: Dockland, near CBD, (4 days per week office)Contract:** 1-Month Contract About the Role We are seeking a motivated Service Desk Analyst to join our construction client on a short-term contract. This role will...

  • APS4 Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia Comcare Full time $60,000 - $80,000 per year

    Overview of the TeamThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.The Technology Service Desk unit within TAIM provides a responsive and respectful frontline...

  • Service Desk Analyst

    3 days ago

    Melbourne, Victoria, Australia Limelight People Full time $60,000 - $90,000 per year

    We're looking for a motivated Service Desk Analyst to join a fast-paced, customer-focused technology team. This role is the first point of contact for technology support, ensuring staff and partners receive seamless, high-quality service. About the role: As a Service Desk Analyst, you'll provide first and second level technical support, resolve incidents,...

  • Service Desk Analyst

    21 hours ago

    Melbourne, Victoria, Australia mecwacare Full time $104,000 - $130,878 per year

    SERVICE DESK ANALYST Join our IT team as a Service Desk Analyst, providing frontline technical support, troubleshooting issues, administering applications, and delivering outstanding customer service to ensure seamless technology experiences across the organisation. 6-month max-term contract Position l Malvern Location l On-SiteSupportive Team...

  • Service Desk Analyst

    3 days ago

    Melbourne, Victoria, Australia North Star Partners Full time $90,000 - $120,000 per year

    Our client, a leading global financial services firm is seeking an IT Service Desk Analyst to join their Melbourne office. The IT team plays a critical role in supporting staff and advisors, ensuring that end users have reliable access to the technology and systems they need.The Service Desk provides first and second level IT support across the business....

  • Senior Service Desk Analyst

    5 days ago

    Melbourne, Victoria, Australia Brennan Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by ourTrue Performance System- a way of working...

  • Senior Service Desk Analyst

    3 days ago

    Melbourne, Victoria, Australia Brennan IT Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Service Desk Analyst

    5 days ago

    Melbourne, Victoria, Australia Estia Health Full time $60,000 - $90,000 per year

    want to be part of something meaningful, then we want to hear from you.Everyday, over 13,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 87 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively...

  • IT Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Higgins Coatings Full time $60,000 - $65,000 per year

    Become a customer service hero by joining Australia's Premier Family-Owned Commercial Painting Leader as our IT Service Analyst Are you passionate about tech and ready to make a real impact? Join Higgins Coatings — a proud family business with 76 years of industry excellence — as our next IT Service Analyst. Be part of a dynamic team that values...

  • IT Service Desk Analyst

    2 days ago

    Melbourne, Victoria, Australia Brandbank Group Full time $70,000 - $120,000 per year

    An exciting opportunity has arisen for a Service Desk Analyst to join our friendly IT team at Brandbank Group. This role will be responsible for providing responsive and pro-active "first level" incident resolution and service request management for IT applications, software, hardware and network systems, including user administration.You will assist the...