Service Desk Coordinator

17 hours ago

Brisbane Queensland Australia Northbridge Network Systems Pty Limited Full time $60,000 - $90,000 per year

Are you a proactive problem-solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact?

We're looking for an experienced Service Desk Coordinator to join our dynamic and supportive team. In this role, you'll be the first point of contact for our customers, helping to resolve issues efficiently and professionally. You'll play a key role in ensuring service excellence, managing support tickets, and contributing to a positive customer experience.

This is more than just a coordination role—it's an opportunity to take ownership, grow your skills, and be part of a team that values collaboration, initiative, and continuous improvement.

What You'll Do

  • Be the friendly and professional first point of contact for customer support requests via phone, email, and ticketing system.
  • Accurately log, triage, and assign service requests based on priority, impact, and SLA requirements.
  • Monitor and manage ticket queues, ensuring timely resolution and escalation of high-priority issues.
  • Communicate clearly and empathetically with customers, keeping them informed throughout the support process.
  • Collaborate with engineers, service partners, and internal teams to ensure smooth job progression and closure.
  • Identify and record chargeable work, supporting accurate invoicing and contract compliance.
  • Contribute to a culture of service excellence by continuously improving processes and sharing insights
  • Opportunity to join our on-call roster.

What You'll Bring

  • Previous experience in a service desk, IT support, or telecommunications environment.
  • Demonstrated ability to take ownership of tasks and see them through to resolution.
  • Strong communication skills and a professional, customer-focused approach.
  • High attention to detail and a commitment to accuracy in documentation.
  • A positive, team-oriented attitude with the ability to work independently when needed.
  • Familiarity with ticketing systems and service management tools.
  • Flexibility to work late shifts as part of a rotating schedule.

Why Join Us?

  • Be part of a well-established, friendly team that values your input and supports your growth.
  • Work in a role where your contributions are visible and valued.
  • Enjoy a collaborative culture that encourages innovation and continuous improvement.
  • Access opportunities for professional development and career progression.

Ideally, you will be Brisbane based, however other locations will be considered. Work From Home negotiable.

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