IT Service Desk
5 days ago
**The Organisation**
Helping people living with a disability is what this organisation is all about, providing the very best support, guidance, technology and understanding possible. With over 100 sites located around Queensland and Northern NSW, they make a positive difference to the lives of many.
**The Opportunity**
Not only will you work from the head office and from your home in a hybrid working model, you will also be given the opportunity to work regularly at a branch location. This will give you tremendous insight into how your work, positively impacts both employees and people living with a disability.
Key Responsibilities include:
- Coordinate system upgrades, installations, integrations, customisations, configurations and testing new systems.
- Create, change and delete user accounts.
- Administration of desk and mobile phone user account set up and closures.
- Maintain accurate and up to date equipment registers.
- Demonstrate and instruct users on basic use of ICT/AV equipment.
- Investigate and resolve hardware issues.
**About You**
As a person who genuinely cares about others, your customer service mindset is complemented by your technical knowledge and level 1 & 2 help desk troubleshooting experience. Ideally you are MCP and ITIL certified, with strong knowledge of Office 365, Active Directory and Windows. You will be required to attain a Blue Card for this position.
**The Benefits
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