Service Desk Specialist

1 day ago

Albion Queensland Australia ENTAG Group Full time $40,000 - $60,000 per year

CUSTOMER SERVICE OFFICER – DEVICE AS A SERVICE

About Us

Work for a trusted Telstra partner in a collaborative team that prides itself on its delivery We are a technology services business, partnering world leading technology providers to deliver innovative ICT services and solutions to small, large, enterprise and government customers.

About the Position

We are seeking a standout Service Desk Specialist to join our Device as a Service Desk team to manage and deliver on our Enterprise and Government mobile customer requests by phone call and/or through our ticketing system. You will also support our sales team and customers by providing a high level of customer service and adhering to customer Service Level Agreements.

In this role you will:


• Provide exceptional verbal and written customer service


• Action customer email requests via our ticketing system, with a high level of attention to detail


• Provide service desk support for our mobility services including Moves, Adds, Changes and Disconnections


• Create a rapport with our ENTAG customers and our own key ENTAG stakeholders


• Troubleshoot and resolve customer mobility issues in a timely, professional manner


• Uphold Service Level Agreements and offerings between our managed customers and ENTAG

About You

You will have:


• Entry level business/administration skills


• Sound computer literacy skills & strong phone communication skills


• Strong customer service experience


• Experience within a Call Centre environment (highly preferred but not required)


• Experience with Telstra systems (highly desirable but not required)


• Ability to demonstrate tasks by priority and effective time management


• General understanding of telecommunications

We offer:


• Career progression underpinned by our learning platform and role and/or team pathways


• Additional leave options including birthdays off, service recognition leave days and purchased additional annual leave


• Reward and Recognition Program


• Team social events including running/walking club and hiking group adventures


• Employee Assistance Program


• Employee Referral Program

How to apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity.

  • Service Desk Coordinator

    1 day ago

    Brisbane, Queensland , Australia Northbridge Network Systems Pty Limited Full time $60,000 - $90,000 per year

    Are you a proactive problem-solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact?We're looking for an experienced Service Desk Coordinator to join our dynamic and supportive team. In this role, you'll be the first point of...

  • Service Desk Engineer

    1 day ago

    Brisbane, Queensland , Australia IT Integrity Pty Limited Full time $60,000 - $100,000 per year

    About UsEstablished 2001 with a Core Ethos to help clients identify technology investments that underpin commercial outcomes – IT Integrity is a partner in our client's success.20+ years of Merger & Acquisition and Capital Works experienceFounding clients Pfizer & ALDI Stores (still clients today) IT Integrity has led large scale global M&A activity,...

  • Service Desk Consultant

    1 day ago

    Brisbane, Queensland , Australia Insite Communications Pty Full time $60,000 - $80,000 per year

    ABOUT US At Insite Communications we are driven to helping our customers to grow their businesses and help them achieve their digital future. With our HQ in beautiful Brisbane, we are a small but mighty group all working as one team providing mobility and network telecommunications solutions. Every day since our inception in 2010 we continue to focus on...

  • Level 1 Service Desk Technician

    1 day ago

    Brisbane, Queensland , Australia Envisage Technology Full time $60,000 - $90,000 per year

    Level 1 Service Desk TechnicianWhen organisations look to enhance their IT systems or resolve technological issues, they turn to teams like Envisage to provide people first technology and IT support. We know IT systems, we know technology, and we know business, and we're looking for someone like you to help us deliver best of the best solutions to our...

  • Service Desk Coordinator

    1 week ago

    Karratha, Western Australia North Regional TAFE Full time $60,000 - $120,000 per year

    Permanent full-time position available in either our Broome or Karratha Campuses.What we offerAt NR TAFE, you can have a challenging and rewarding career. In exchange for your skills, passion and commitment, we offer a range of benefits including:Government housing with a generous subsidy paid for by the College. You would pay between $264 - $532 weekly in...

  • Service Desk Analyst

    3 days ago

    Collie, Western Australia Randstad Digital Full time $60,000 - $90,000 per year

    Role Description:The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard operating environments. Estimate start date- ASAPDuration - 6 months with a view of extensionLocation - Southwest, WARequired Skills, knowledge & experience:Our Client requires a...

  • IT Service Desk Officer

    1 week ago

    Port of Brisbane, Queensland, Australia Port of Brisbane Pty Ltd Full time $94,645 - $143,970 per year

    Support the team and customers in a job where no two days are the same.Working predominately Monday to Friday with the addition of working two weekends in a 6-week period (either on call or based at the Brisbane International Cruise Terminal) and varying start and finish times allowing for balance, no matter what's important to you outside of work.Further...

  • Service Desk Analyst

    3 days ago

    Sydney, , Australia Emerge Full time $60,000 - $100,000 per year

    As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:Windows 7/10MS Office 2010 – 2016 and custom applicationsOutlook Exchange Lync / Skype for...

  • Senior Service Desk Engineer

    1 day ago

    Melbourne, Victoria, , Australia Starboard IT Full time $80,000 - $120,000 per year

    Company Overview: Starboard IT is a national Managed & Professional Services Provider, with a commitment to excellence and a personalised approach, and we pride ourselves on delivering high-quality services tailored to the unique needs of our clients. We are seeking a highly skilled and experienced Senior Service Desk Engineer to join our dynamic and...

  • Client Care Specialist – Malanda

    3 days ago

    Malanda, Queensland , Australia NQ Veterinary Group Pty Full time $45,000 - $65,000 per year

    The opportunityTableland Veterinary Service is seeking a new CLIENT CARE SPECIALIST to join our Malanda clinic.Our CLIENT CARE SPECIALISTS are the heartbeat of our clinic, providing the first welcoming, friendly smile to our clients whether at the front desk or on the phone. They are responsible for providing a great first impression and making sure that our...