Service Desk Consultant

19 hours ago

Brisbane Queensland Australia Insite Communications Pty Full time $60,000 - $80,000 per year

ABOUT US

At Insite Communications we are driven to helping our customers to grow their businesses and help them achieve their digital future. With our HQ in beautiful Brisbane, we are a small but mighty group all working as one team providing mobility and network telecommunications solutions. Every day since our inception in 2010 we continue to focus on bringing together PEOPLE+ TECHNOLOGY.

ABOUT THE ROLE

Our Insite Service Desk Consultants are where the 'rubber hits the road' for our customers' experience. We are responsible for the management and provision of service requests for some of Autsralia's most trusted banks, institutions and government departments. Every day is different, so you will have the opportunity to demonstrate your expertise and provide a range of support to our customers and the wider team to ensure smooth operations.

This role contributes to building and maintaining value in the delivery of Insite's Managed and Professional services. As a Gold Partner with Telstra and working towards being recognised as a Cisco Premium Integrator, our Service Desk Consultants have the opportunity to work with everchanging technology. Every team member has impact on longer-term service delivery and process improvements to empower Insite and our customers to Thrive and Grow into the Future.

Your responsibilities will include:

Inbound and outbound communication with customer via phone and emailProcessing service requests through a ticketing system/CRM in accordance to our SLA'sFulfilment of hardware and service orders efficiently and timelyOrder processing of new mobile, voice and data connectionsCoordinating third parties to attend site for equipment installation and/or troubleshootingProvide remote troubleshooting support for fixed line and internet issuesCompleting a number of Telstra orders including sim replacements, mobile plan changes, fixed line and internet ordersProvide service in line with SLA'sInitiating troubleshooting with end users for Network, Telephony and Mobile faultsOperating out of a CRM system where all customer communication will be recorded by creating or updating tickets

ABOUT YOU

If you are someone who is excited to solve problems and driven to help our customers achieve their business goals, then this is the role for you. Our values are important to us, so first and foremost we are looking for people who believe in:

We are one team

We are bold and ambitious

We invent

We serve

It would also be helpful to have:

Experience within telecommunications; specifically, Telstra

Be highly motivated and committed to proving a great customer experience

Strong attention to detail

Exceptional communication skills

A desire to learn and grow professionally

Work in alignment with ITIL and ISO 27001 Security frameworks

Strong computer skills

PERKS AND BENEFITS

We are a very fast paced work environment, but we always make time to have fun. We make sure to incorporate flexibility every way we can.

We look after you so you can look after our customers. We have number of Wellness initiatives including a health and wellness rebate every year and an awesome reward and recognition programme. We even make sure you never have to work on your birthday as we have an extra birthday day off.

Diversity and inclusivity are in our DNA. Your family is important, including your fur-family. We are pet obsessed, and hope you are too.

We have onsite parking at our fully fitted out office, complete with coffee machine & great, great coffee.

If all this sounds like the place for you, then please apply via the Apply Now button

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